Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
OperationsManager
Mufaddal Patanwala

Mufaddal Patanwala

Cheif Of Staff
Mumbai

Summary


I am a highly experienced professional with over 20 years of experience in ITS (Dawat-E-Hadiyah). Throughout My career, I have held various positions in Organization, from Support Admin to Chief of Staff. I have a proven track record of success in Project delivery, Man power generation, team building, improving processes,


Administrative Assistant with 20+ years of experience preparing flawless presentations, assembling facility reports, and maintaining the utmost confidentiality. Possesses a B. Com from Mumbai University and expertise in Microsoft Excel. Looking to leverage my knowledge and experience into a role as a Project Manager.




Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.



Overview

19
19
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Cheif of Staff

ITS (Dawat-E-Hadiyah
Mumbai
11.2003 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Skilled at working independently and collaboratively in a team environment.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Delivered services to customer locations within specific timeframes.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.

Communications Director

Its
Mumbai
05.2018 - 04.2023
  • Created and implemented internal and external communication plans to establish consistent and timely messaging.
  • Developed media strategies to support product launches, increase public visibility and drive customer engagement.
  • Built and strengthened relationships with members of media in order to promote positive coverage.
  • Developed and executed comprehensive communications strategies to increase brand awareness and engagement.
  • Developed and implemented short- and long-term communications strategies.
  • Managed communications with external and internal stakeholders across entire incident lifecycle.
  • Wrote content for press releases, website and social media campaigns.
  • Oversaw website copy and social media platforms.
  • Collaborated with internal stakeholders to design strategies for messaging and communications.
  • Managed media relations and campaigns to address public communications in crisis situations.
  • Acted as point of contact for inbound media related calls.
  • Established and managed relationships with key media contacts to determine optimal coverage of company initiatives.
  • Coordinated and directed public relations activities to align with corporate strategic goals.
  • Represented company at multiple public forums and conferences.
  • Contributed to significant policy and corporate culture updates by writing internal manuals and memoranda.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Wrote and distributed press releases to increase brand visibility.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Improved website visibility through development and implementation of SEO strategies.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Created and managed social media campaigns to increase brand engagement.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Optimized email campaigns to increase open and click-through rates.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Conducted market research to identify new opportunities and target markets.
  • Devised content strategy to effectively engage target audiences.

Project Manager, Client Services

ITS (DAWAT-E-HADIYAH)
Mumbai
04.2018 - 04.2023
  • Planned, designed, and scheduled phases for large projects.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Established performance and service goals and held associates accountable for individual performance.
  • Developed new employees and on-going performance assessment of current employees.
  • Prepared and submitted project invoices for review and approval.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
  • Developed and implemented strategic project plans to meet business objectives.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Provided detailed project status updates to stakeholders and executive management.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Kept stakeholders up-to-date on details pertaining to client projects.

Project Manager Smart Cards

RFID Office
Mumbai
04.2010 - 04.2017
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed strong communication and organizational skills through working on group projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Delivered services to customer locations within specific timeframes.
  • Proven ability to learn quickly and adapt to new situations.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked well in a team setting, providing support and guidance.

HR Manager Implementation

Miqaat Operations
Mumbai
04.2006 - 04.2015
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed strong communication and organizational skills through working on group projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Provided professional services and support in a dynamic work environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Resolved problems, improved operations and provided exceptional service.
  • Applied effective time management techniques to meet tight deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Cultivated interpersonal skills by building positive relationships with others.

Client Support Administrator

ITS
Mumbai
11.2003 - 10.2008
  • Maximized system availability through development and testing of contingency plans.
  • Identified and resolved network congestion issues and bottlenecks.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Diagnosed and resolved hardware and software issues.
  • Diagnosed and executed resolution for network and server issues.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Evaluated software products to determine compatibility with existing systems.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Performed network security design and integration duties.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Developed and documented network policies, procedures and standards.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Planned and implemented upgrades to system hardware and software.
  • Implemented and maintained virtual private networks.
  • Installed and configured network printers and other peripheral devices.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Devised scripts and automation tools to improve system efficiency.

Education

B Com - Commercial

University of Mumbai
Elphisone College
04.1995 - 04.2000

Skills

Office and staff streamlining

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Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved Issue which led to Results.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.
  • Achieved Result by introducing Software for Type tasks.
  • Supervised team of Number staff members.
  • Collaborated with team of Number in the development of Project name.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Interests

Software development

People management

Timeline

Communications Director

Its
05.2018 - 04.2023

Project Manager, Client Services

ITS (DAWAT-E-HADIYAH)
04.2018 - 04.2023

Project Manager Smart Cards

RFID Office
04.2010 - 04.2017

HR Manager Implementation

Miqaat Operations
04.2006 - 04.2015

Cheif of Staff

ITS (Dawat-E-Hadiyah
11.2003 - Current

Client Support Administrator

ITS
11.2003 - 10.2008

B Com - Commercial

University of Mumbai
04.1995 - 04.2000

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Mufaddal Patanwala Cheif Of Staff