MUFASIL V NAZER

Business Analyst

• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Assessed business requirements to forecast annual budgetary operational costs.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
• Executed analysis of risks and identified risk mitigation strategies.
• Analyzed open orders, backlog and project data to provide sales team with insights.
• Drafted reports on company financial metrics to assess successes and account for deficiencies.

Finance

• Set up and improved accounting systems and processes to meet business needs and maximize operational success.
• Developed and implemented effective accounting systems.
• Expedited payroll and invoicing by streamlining billing systems.
• Calculated VAT owed, prepared and submitted returns and upheld compliance with all applicable laws.
• Recommended strategies to expedite filing projects and annual reporting.
• Analyzed financial audit information and made recommendations to improve efficiencies.
• Prepared monthly journal entries and reconciliations.
• Wrote financial statements and consolidations after reconciling general ledger accounts.
• Completed year-end closing processes with controllers and external auditors.
• Partnered with auditors to track errors and add contributions to maintain accuracy.
• Updated general ledger with latest entries.
• Assisted in upgrade and conversion of in-house financial systems.
• Reconciled accounts and created documents for monthly closure procedures.
• Drafted reports on company financial metrics to assess successes and account for deficiencies

• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Assessed business requirements to forecast annual budgetary operational costs.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Researched competitors to build report of rising trends in Mobile Phone markets.
• Identified process inefficiencies through gap analysis and outlined sensible solutions.
• Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
• Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.

• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Discussed customer concerns regarding product usage, billing or Network to promote improved user experience.
• Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
• Resolved common user concerns by utilizing preset issue resolution scripts.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Performed User Acceptance Test (UAT) on below cases.
• New/MNP Customer activation – Mode: Retailer/CSR
• Product Testing- Activation & Deactivation (Online/offline recharge, through SMS/USSD, by Android/iOS application)
• Service Testing- Connectivity, Calls, Data Speed
• Software Testing- Siebel CRM- CSR end functional testing.
• Collaborated with cross-functional teams to support troubleshooting and minimize service interruptions

• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Discussed customer concerns regarding product usage, billing or Network to promote improved user experience.
• Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
• Resolved common user concerns by utilizing preset issue resolution scripts.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Performed User Acceptance Test (UAT) on below cases.
• New/MNP Customer activation – Mode: Retailer/CSR
• Product Testing- Activation & Deactivation (Online/offline recharge, through SMS/USSD, by Android/iOS application)
• Service Testing- Connectivity, Calls, Data Speed
• Software Testing- Siebel CRM- CSR end functional testing.

• Engaged with customers to build business relationships.
• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
• Planned marketing initiatives and leveraged referral networks to promote business development.
• Opened over 100+ new accounts, exceeding goals.
• Enhanced sales techniques and marketing plans to strengthen business development efforts.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Used SalesForce to handle current portfolio and prospective leads.