MUFLIH C P
Banglore
Summary
Dedicated and adaptable professional with 6 years of experience in customer care and healthcare, specializing in patient care, crisis management, and effective communication. Proven ability to thrive in high-pressure environments and deliver exceptional service. Seeking to leverage strong interpersonal skills and emergency response training in a dynamic cabin crew role. Energetic Travel and Hospitality Agent with comprehensive knowledge in customer service and itinerary planning. Skilled in coordinating travel arrangements, managing bookings, and enhancing guest experiences. Strong ability to resolve issues swiftly, ensuring customer satisfaction and loyalty. Brings value through attention to detail, excellent communication, and positive attitude.
Overview
6
6
years of professional experience
Work History
INPATIENT COORDINATOR
ASTER RV HOSPITAL
03.2023 - Current
- Provided attentive patient care in a high-pressure setting
- Managed emergency situations with composure
- Collaborated with a multidisciplinary team to address patient needs effectively
- Organized and maintained patient records for accuracy
- Optimized customer engagement to boost repeat business
- Dedicated and adaptable professional with 6 years of experience in customer care and healthcare, specializing in patient care, crisis management, and effective communication
- Proven ability to thrive in high-pressure environments and deliver exceptional service
- Seeking to leverage strong interpersonal skills and emergency response training in a dynamic cabin crew role
- Energetic Travel and Hospitality Agent with comprehensive knowledge in customer service and itinerary planning
- Skilled in coordinating travel arrangements, managing bookings, and enhancing guest experiences
- Strong ability to resolve issues swiftly, ensuring customer satisfaction and loyalty
- Brings value through attention to detail, excellent communication, and positive attitude
RECEPTIONIST AND PATIENT CARE CORDINATOR
CLINICARE MEDICAL CENTRE
06.2022 - 12.2022
- Company Overview: Dubai, UAE
- Delivered outstanding customer service by welcoming and guiding patients & visitors
- Facilitated patient completion of necessary forms and documentation
- Coordinated timely meetings
- Provided courteous interaction to boost company image
- Greeted incoming customers professionally
- Dubai, UAE
PATIENT CARE CORDINATOR & FRONT OFFICE EXECUTIVE
NARAYANA MULTI SPECIALITY HOSPITAL
01.2021 - 03.2022
- Addressed patient concerns and questions
- Handled patient requests with effective communication
- Maintained adherence to professional guidelines
- Fostered positive team interactions, enhancing overall patient experiences
- Operated front office phone systems, addressing various company-related queries
- Created and revised front office SOPs to streamline processes
SENIOR SALES ASSOCIATE / TEAM LEADER
BANGALORE INTERNATIONAL AIRPORT
07.2019 - 11.2021
- Greeted and assisted customers promptly with inquiries
- Maintained outstanding customer satisfaction by providing expert sales support
- Collaborated with coworkers to enhance customer service standards
- Adaptable to varying shift schedules
- Provided expertise on advancing sales frameworks
- Received 95% Positive reviews in Post-visit Patients survey
- Promoted to the position of Team Leader after less than a year for exceptional organizational skills
- Achieved employee of the month 3x through efficiency and accuracy, with 2nd highest sales rate for store reward card
Education
INTERNATIONAL DIPLOMA - AVIATION AND HOSPITALITY
FLEDGE INSTITITUTE OF AVAIATION AND HOSPITALITY
01.2019
SAP FICO, TALLY, QUICKBOOKS -
GLOBESTA AUDITORS & ACCOUNTANTS TRAINING CENTRE
01.2018
BACHELOR OF COMMERCE - COMPUTER APPLICATION
CALICUT UNIVERSITY
01.2016
Skills
- Time Management
- Problem Solving
- Aviation Management
- Customer Handling
- Airport Management
- Hospitality Management
- Service minded
- Interpersonal skills
- Cabin Crew Training
- Hospitality
- Grooming
- Personality Development
- Microsoft Office
- Tally
- Excel
- Peachtree ERP Theory
Accomplishments
- Received 95% Positive reviews in Post-visit Patients survey.
- Promoted to the position of Team Leader after less than a year for exceptional organizational skills.
- Achieved employee of the month 3x through efficiency and accuracy, with 2nd highest sales rate for store reward card.
Hobbies and Interests
- Badminton
- Football
- Travelling
Languages
- English
- Hindi
- Tamil
- Malayalam
- Kannada
Expertise Skills
- Customer Service
- Time Management
- Problem Solving
Timeline
INPATIENT COORDINATOR
ASTER RV HOSPITAL
03.2023 - Current
RECEPTIONIST AND PATIENT CARE CORDINATOR
CLINICARE MEDICAL CENTRE
06.2022 - 12.2022
PATIENT CARE CORDINATOR & FRONT OFFICE EXECUTIVE
NARAYANA MULTI SPECIALITY HOSPITAL
01.2021 - 03.2022
SENIOR SALES ASSOCIATE / TEAM LEADER
BANGALORE INTERNATIONAL AIRPORT
07.2019 - 11.2021
INTERNATIONAL DIPLOMA - AVIATION AND HOSPITALITY
FLEDGE INSTITITUTE OF AVAIATION AND HOSPITALITY
SAP FICO, TALLY, QUICKBOOKS -
GLOBESTA AUDITORS & ACCOUNTANTS TRAINING CENTRE
BACHELOR OF COMMERCE - COMPUTER APPLICATION
CALICUT UNIVERSITY
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