Open To Work
Mugdha Mishra
Lucknow,UP
Summary
Dynamic HR leader with a proven track record in enhancing workplace culture and streamlining HR processes. Expertise in communication, teamwork, and problem-solving, driving employee engagement and retention.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Head - Human Resources
Adani Lucknow International Airport Ltd.
12.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Manager - Human Resources
Adani Gas Ltd.
08.2011 - 12.2019
- Developed and implemented HR policies aligning with organizational goals.
- Led recruitment initiatives, enhancing talent acquisition strategies and reducing time-to-hire.
- Facilitated employee training programs, promoting professional development and engagement.
- Managed performance evaluation processes, ensuring consistency and fairness across departments.
- Streamlined onboarding procedures, improving new hire integration experiences.
- Analyzed employee feedback to inform strategic decision-making and improve workplace culture.
- Cultivated strong relationships with management to support organizational effectiveness and staff retention.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Motivated employees through special events and incentive programs.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
- Enhanced employee career paths through development of clear progression plans and continuous learning opportunities.
- Improved organizational culture by initiating diversity and inclusion programs.
- Optimized talent acquisition strategies to attract high-caliber candidates, focusing on employer branding and competitive positioning.
Assistant Manager - Training and Development
Cadilla Pharmaceuticals Ltd.
08.2010 - 08.2011
- Developed and delivered training programs to enhance employee performance and engagement.
- Collaborated with department heads to identify training needs and create tailored solutions.
- Evaluated training effectiveness through feedback surveys and performance assessments.
- Facilitated onboarding processes for new hires, ensuring a smooth transition into the company culture.
- Coordinated workshops and seminars, enhancing team collaboration and continuous learning opportunities.
- Analyzed training data to refine programs, ensuring alignment with organizational goals and objectives.
- Spearheaded efforts to revamp existing training modules based on feedback from participants, resulting in more engaging and impactful content delivery methods.
- Developed annual training calendars outlining key learning opportunities for all staff members, ensuring equitable access to growth opportunities within the organization.
- Encouraged a culture of continuous learning by promoting opportunities for employees to attend relevant workshops, conferences, and webinars outside of the company''s internal offerings.
- Established a mentorship program that paired experienced staff members with new hires, fostering a supportive work environment and encouraging knowledge sharing.
- Negotiated contracts with external vendors offering specialized training services catered towards addressing specific skill gaps within the organization.
Executive Projects
Thomas Assessments Pvt. Ltd.
11.2007 - 08.2010
- Developed strategic initiatives to enhance operational efficiency and drive business growth.
- Collaborated with cross-functional teams to implement process improvements and streamline workflows.
- Managed project timelines and deliverables, ensuring successful execution of initiatives.
- Conducted performance reviews, providing feedback and fostering professional development among team members.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Interviewed, recruited and trained new onboarding candidates.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
- Boosted team morale and productivity through implementation of comprehensive employee development program.
- Cultivated high-performance organizational culture, aligning employee goals with corporate objectives and rewarding excellence.
- Elevated customer service standards by introducing new training programs for front-line staff.
Education
MBA - Human Resources Management
Sinhgad Institute of Management, Pune University
Pune03.2008
Bachelor's of Commerce - Commerce
Lucknow University
Lucknow03.2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
Accomplishments
- Supervised team of 08 staff members.
Certification
- Certified DISC Professional from Thomas Assessments Pvt. Ltd.
Timeline
Head - Human Resources
Adani Lucknow International Airport Ltd.
12.2019 - Current
Manager - Human Resources
Adani Gas Ltd.
08.2011 - 12.2019
Assistant Manager - Training and Development
Cadilla Pharmaceuticals Ltd.
08.2010 - 08.2011
Executive Projects
Thomas Assessments Pvt. Ltd.
11.2007 - 08.2010
MBA - Human Resources Management
Sinhgad Institute of Management, Pune University
Bachelor's of Commerce - Commerce
Lucknow University