Mugdha Tripathi

As the KIBO Commerce Leader:

• Partnered with senior leadership to drive and track business performance using a data-driven approach, interpreting KPIs, and providing strategic recommendations.
• Supported business operational models and cadence, including forecast calls and business reviews, to ensure alignment with organizational goals.
• Collaborated closely with India's leadership to define and implement effective go-to-market strategies, including segmentation, planning, headcount allocation, and quota distribution.
• Analyzed business health by interpreting key performance metrics, and facilitating data-driven decision-making.
• Embedded and managed sales operational governance and cadence, ensuring consistency and efficiency.
• Built executive presentations to effectively communicate insights and strategic recommendations to industry sales leaders.
• Developed and presented recommendations to senior management to support strategic decision-making processes.
• Oversaw strategic business initiatives from development through successful execution, guided by senior leadership and departmental heads.
• Reviewed, designed, and executed improvements to the organizational structure, identifying knowledge and skills gaps, and implementing solutions.
• Improved current processes and coordinated organizational procedures to optimize efficiency and productivity.
• Build strong client partnerships.
• Understand their goals and challenges to deliver custom solutions and services.
• Team up with partners to find new opportunities, and leverage their insights for consulting.
• Unify internal teams (sales, marketing, product, consulting) to ensure that thought leadership reflects business goals, maximizing organizational impact.
• Build strong partnerships through communication and collaboration.
• Foster trust, alignment, and shared success; fuel business growth and profits by uncovering market opportunities, crafting compelling services, and building winning go-to-market strategies.
• Make us the go-to choice for commerce consulting by building brand awareness, industry credibility, and a unique value proposition.
• Drive cross-selling by promoting our services to partners' clients, and integrating their solutions into client projects.
• Unlock business growth and profitability through insightful market analysis, defining targeted services, and creating effective go-to-market plans.
• Track and optimize commerce practice performance through key metrics: revenue, profitability, client happiness, and employee engagement
• Track commerce trends, technology, and competition to inform winning strategies and service evolution.
• Build a rockstar commerce team: consultants, analysts, developers, and project managers, and invest in their growth for top performance.
• Established and maintained relationships with third parties and vendors.

• Driving complex businesses and digital transformations, translate business requirements into functional specifications to enable the development team.
• Managed a total of 2 eCommerce digital projects, $6.5 million and $8 million respectively (1 R&D and 1 Technical Development).
• Responsible for project planning and staffing, mentoring and training junior staff, reporting status to client executives, managing contracts, mitigating risks and issues, facilitating workshops to evaluate requirements, and executing on-time project delivery.
• Partnered with CTOs and CMOs to produce a strategy for the implementation of an Ecommerce R&D project, data governance, reporting, and monitoring of data and security.
• Provide a vision for the product (website), and work with senior business owners to ensure they are in alignment with company goals.
• Collaborated with teams to create a customer dashboard through the facilitation of 20+ design workshops, and the delivery of feature specifications, UX wireframes, visual designs, and design prototypes for an e-commerce-based telecom application.
• Created product design and development roadmaps, timelines, and aligned impacted teams to the change through project kick-offs, PMO meetings, and Steering Committees with executives.
• Responsible for working cross-functionally with the clients, stakeholders, and technology team to design and specify large-scale, complex business solutions.
• Conduct discovery and customer journey workshops to understand customer business goals.
• Supervised a team of over 100 members with a mixed blend of skills in the Ecommerce domain, DevOps, and integration skills in an Ecommerce digital transformation project.
• Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
• Negotiated with project stakeholders or suppliers to obtain resources or materials.

• Design scalable and resilient eCommerce solutions, including website platforms, content management systems (CMS), customer relationship management (CRM) systems, payment gateways, and integration frameworks
• Identify and engage with technology partners, such as eCommerce platform providers, software vendors, and cloud service providers, to leverage their platforms, APIs, and tools in delivering eCommerce consulting services
• Deliver successful projects with Agile Model of operations

• Gather and analyze client requirements, business processes, and technical constraints to design eCommerce solutions that meet client needs and objectives.
• Research and evaluate eCommerce platforms, software tools, and third-party integrations to recommend the best-fit solutions based on client requirements and industry best practices.
• Provide technical guidance and expertise to project teams, including developers, designers, and business analysts, throughout the solution design and implementation phases.
• Maintain regular communication with clients, including scheduled check-ins, status updates, and quarterly business reviews, to ensure satisfaction, address concerns, and identify opportunities for additional value.
• Address client issues, escalations, and service requests in a timely and effective manner, coordinating with internal teams, such as delivery, support, and finance, to provide solutions, and ensure client success.

• As a Build and Deployment Manager
• Development of deployment scripts for automation and integration of various software releases
• Regular collocation and update of build release notes document and its versioning per build and deployment process
• Implementation of automation process, if required
• Managing code repository
• Implementation of tagging, branching and merging
• Work independently and in team for understanding and implementing changing deployment requirements
• Deployment on various environments (development, testing and production)
• Collaborate with Product Manager and Project Manager to define the product development roadmap
• Regular calls with Client to understand the Client requirements
• Daily Standup call to understand the development team challenges, blockers and plans
• Prioritize defect or bug resolution

• As a Hybris Developer
• WCMS
• CS cockpit customization
• HMC configuration
• Creation of VM pages for CMS cockpit
• Creation of header and footer components
• Creation of page templates, pages, components
• Creation of Navigation bar component
• Work on User story acceptance criteria for product development
• Coordinate with Product and Project Manager to prepare presentations for Sprint Demo and Technical Discussions
• Coordinate to work on Backlog Items

• Involved in the requirement analysis, designing and coding in tasks that require creation or enhancement of the modules of the site
• Carried out the set up for WCS tool, from installing the RAD to creating the database
• Worked on catalog data model, order data model, order item data model & shipping data model during several project releases
• Worked on the WC command model layer: Creating Controller commands, task commands and write the logic for the module
• Worked on Order and Catalog data models during several releases of the project
• Worked on persistence layer: Made access beans and entity beans to interact with the database in WCS environment
• Worked with wc-server.xml, businesscontext.xml and wc-businesscontext.xml for changing path of the store and divided whole jsp and controller into two parts
• Also performed Unit testing and defect resolution tasks during support