Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Muhamed  Abuthabu A

Muhamed Abuthabu A

Risk Analyst
Chennai

Summary

Seasoned Risk Analyst with 4+ years of comprehensive experience identifying and analyzing areas of potential risk threatening success of investment and commerical banks. Methodical and meticulous professional polished in projecting potential losses and making recommendations to limit risk through diversification and currency exchanges. Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Excellent reporting and documentation skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Risk Advisor

PayPal India Pvt Ltd
Chennai
07.2019 - Current
  • Instituted contingency plans, promoting business continuity through cross-training, documentation and data backups.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Analyzed portfolios and identified risk factors, facilitating reduction of delinquencies on new volumes and recommending risk-adverse underwriting strategies.
  • Adjusted end-to-end KYC process needs to align with workforce capabilities.
  • Educated staff on anti-money laundering and financial crimes to escalate concerns to senior members of PSR team.
  • Provided input to company decisions for prospective suppliers.
  • Interpreted evidence from multiple tools and systems to determine legitimacy of customer behavior.
  • Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
  • Reviewed new prospect KYC documents to meet requirements and determine business model risk.
  • Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
  • Developed and delivered compliance training to team members and bank staff.

Senior Customer Service Representative

PayPal India Pvt Ltd
Chennai
12.2017 - 06.2019
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Coordinated customer service responses for high-value customers with complex issues as leading representative of CIP (Customer Identity Program) team.
  • Coached new team members on service techniques and provided scoring through quality assurance program.

Publisher Support Executive

Magzter India Pvt Ltd
Chennai
02.2016 - 11.2017
  • Handling In and Out bound calls to all over the world Publisher’s to get the updated digital version of magazine.
  • Taking own responsibilities of several Publishers to improve their sales and views.
  • Check the PDF preview and approve the magazine to make it LIVE for readers.
  • Doing follow up on the publisher requirements and solving Publisher queries over the phone and email.
  • Contact the publisher through email to get the latest issue of magazine

Contact Center Specialist

Mundio Mobile India Pvt Ltd
Chennai
12.2014 - 01.2016
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Processed debit and credit card and electronic check payments.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Responded to customer calls and emails to answer questions about products and services.
  • Investigated disputed credit or debit card transactions.
  • Resolved disputes by processing refunds and debits to cardholders or merchants.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.

AR Caller

Dell International
Chennai
10.2013 - 11.2014
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Constantly keep track of both electronic and paper claims.
  • Always be watchful for any major rejections or denials from clearing houses/Carriers.
  • Constantly watch out for payments and EOBs from major Carriers, pay-to-Address, Provider Numbers etc.
  • Ensure the AR days meet Industry Standards.

Customer Support Executive

HCL Technlogies Pvt Ltd
Chennai
04.2012 - 09.2013
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Worked as a customer support agent and was assisting Media Publishing domain for United States Company called “VIACOM”.
  • Communicating with clients via chat or email to get the new updates and work accordingly.
  • Ensure all communications via chat and email are handled to complete query resolution within agreed service levels of TAT to improve the resolution accuracy.

Education

Bachelor of Science - Computer Application

Madras Univesty
Chennai
06.2014 - 06.2016

Full Time Diploma - Computer Engineering Technology

Aalim Muhammed Salegh Polytechnic College
Chennai
06.2008 - 04.2011

Skills

    Risk Management and Process Improvement

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Timeline

Risk Advisor

PayPal India Pvt Ltd
07.2019 - Current

Senior Customer Service Representative

PayPal India Pvt Ltd
12.2017 - 06.2019

Publisher Support Executive

Magzter India Pvt Ltd
02.2016 - 11.2017

Contact Center Specialist

Mundio Mobile India Pvt Ltd
12.2014 - 01.2016

Bachelor of Science - Computer Application

Madras Univesty
06.2014 - 06.2016

AR Caller

Dell International
10.2013 - 11.2014

Customer Support Executive

HCL Technlogies Pvt Ltd
04.2012 - 09.2013

Full Time Diploma - Computer Engineering Technology

Aalim Muhammed Salegh Polytechnic College
06.2008 - 04.2011
Muhamed Abuthabu ARisk Analyst