MUHAMMAD ASHRAF SHAMSUDDIN KHAN
SALES & MARKETING & CUSTOMER SERVICES
Mumbai
Summary
Sales and marketing professional with proven track record in driving revenue growth and market expansion. Adept in devising and executing strategic plans that align with business objectives. Known for collaborative leadership and adaptability, ensuring consistent achievement of targets and team cohesion.
Experienced with developing and executing comprehensive sales and marketing strategies to achieve business goals. Utilizes strong analytical skills and market insights to identify opportunities and drive growth. Track record of building and leading effective teams, ensuring seamless collaboration and outstanding results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
3
3
Languages
Work History
Head of Sales & Marketing
K B STEEL INDIA
11.2024 - Current
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong client relationships.
- Collaborated with cross-functional teams to develop innovative products that met customer needs and drove business growth.
- Streamlined internal processes for improved efficiency, reducing overhead costs and increasing profitability.
- Coordinated product launches that generated excitement among customers leading to increased demand for the company''s offerings.
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify new opportunities and target markets.
- Improved website visibility through development and implementation of SEO strategies.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Sr. Representative, Operations
CONCENTRIX SERVICES INDIA PRIVATE LIMITED
01.2024 - 10.2024
- Resolved issues through careful research and follow-up with customers.
- Strengthened client relationships through excellent communication skills.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Achieved successful resolution of escalated issues during periods of high call volume.
- Developed comprehensive knowledge of industry trends, regulatory requirements, and best practices in order to provide informed guidance to clients.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Reduced customer complaints with proactive problem-solving and prompt issue resolution.
C.S.E (Customer Services Executives) / Cashier
Go Airlines (India) Ltd
12.2021 - 11.2023
- To Attend Customers at ATO (Airport Ticketing Office).
- To Make New Tickets, Prepone / Postpone of Ticket.
- To Solve Customers Queries.
- To make DSR (Daily Sales Report) of Staff & Crew (In Flight Sales) on daily Basis.
- To Update DSR in SAP.
- Collect Daily Cash Collection of Staff & Crew (In Flight Sales).
- To do Bank Deposit on Daily Basis.
Sales Head
K B STEEL INDIA
02.2020 - 11.2021
- Handling Team of Marketing & Sales Dept.
- Take Weekly Review from Sales Team.
- Get in Maximum Inquiries footfall & Convert into Sales.
- Maintain Healthy Relation with Clients.
- Co-ordination / Followup with Clients for New Inquiry or Pending Quotation.
Export Dept Head
Boston Export & Engineering Co
05.2016 - 01.2020
- Handling Team of Marketing & Sales Dept.
- Take Weekly Review from Team.
- Get in Maximum Inquiries footfall & Convert into Sales.
- Maintain Healthy Relation with Clients.
- Co-ordination / Followup with Clients for New Inquiry or Pending Quotation.
- Co-ordination / Followup with Logistics (Material Dispatch).
Procurement Officer
Secure Electric
12.2015 - 04.2016
- Responsible for Order Placement Timing, Supply/ Demand Alignment, Material Replenishment & Supplier Performance.
- Continuously Monitoring, Evaluating & Improving Supplier Performance.
- Sourcing the most affordable materials for the company's Benefits.
- Projecting stock levels.
- Reviewing tenders and bids.
- Controlling the purchasing budget.
- Monitoring delivery times to ensure they are on time.
- Ensuring the adequate supply of all required materials, components and equipment.
- Maintaining Healthy relationships with Suppliers.
- Preparing tender documentation.
- Delegating projects and tasks to junior staff.
Territory Manager
Brainchild Healthcare Management & IT Services
02.2013 - 11.2015
- Company Overview: The Company provides 'Marketing & Sales' Services for the International healthcare company M/s Biosensors International (www.biosensors.com).
- Visit prime Cardio Hospitals, to Sale and promote Angioplasty Stents by the International 'Biosensors'.
- Develop & Maintain healthy relationships with Hospital Staff and Technicians as part of a strategy to remain ahead of competitors. Attend meetings with top Cardiologists for any technical and commercial discussion/clarifications.
- Organize Seminars, group discussions and Presentations to 'Showcase company Products'.
- Plan Sales & Promotional strategies for my Sales Rep. team to meet monthly target.
- Report 'Zonal Manager' for Annual Sales Projections and launching of new products.
- Meet Clients & Understand Customer's requirements for the development of 'Media Advertising Applications' to suit their requirements.
- Manage Presentation/Demo to create new Clients.
- Generate Monthly Reports/Feedback.
- Report 'Zonal Manager for Annual Sales projections & discus new application software.
- The Company provides 'Marketing & Sales' Services for the International healthcare company M/s Biosensors International (www.biosensors.com).
Sales Promoter
Innovative Ideals & Services (I) Pvt. Ltd
02.2012 - 12.2012
- Promote company products and generate Sales to meet the 'Sales Target'.
- Maintain and Update Old & New Client database.
- Providing the customer Service end to end.
- Manage 'Product Presentation', maintain healthy relationship with clients and Sales follow up thereby.
- Prepare Quotations & Billings and maintain records thereof.
Senior Sales / Marketing Executive
BABA FOODS
06.2008 - 11.2011
- Generate Sales & motivate sales persons to meet the 'Sales Target'.
- Follow up Inquiries/Orders, make offers and strike deals in close consultation with Production department.
- Maintain/Update Database on company Website.
- Make necessary arrangements to launch 'new' product line.
Property Hunter / Office Administrator
K. Carrim International Real Estate
08.2007 - 03.2008
- Search/locate new properties, take pictures & collect details and prepare database.
- To interact, show properties and develop positive relationship with Clients.
- To Maintain and update Client database.
- To assist in administrative/Office jobs.
Indoor Salesman (MERCHANDISER)
Juma Al Majid
05.2004 - 08.2007
- Being Samsung Brand Ambassador, manage 'Sales & Promotions' activities for Samsung Products at the Carrefour City Centers at Sharjah and Ajman Cities.
- Prepare Invoices for the goods sold.
- Maintain 'Stock Inventory'.
- Generate Reports and feedback management on related 'Sales & Strategies'.
Salesman
Daud Electrical
04.2002 - 06.2003
- To attend the Sales Counter for Electrical Appliances.
- To manage Bulk & Retail Sales.
- To prepare and send LPO's to various Distributors and Venders.
Education
Bachelor of Commerce -
Manonmaniam Sundaranar University
Tirunelveli, INDIA 04.2001 -
Skills
- Sales and marketing expertise in electronic home appliances
- Experience in driving sales and marketing initiatives for FMG electronics
- Sales expertise in media applications
- Sales and marketing expertise in wholesale food
- Experience in driving sales for bio-instrumentation solutions
- Real estate sales expertise
Personal Information
- Date of Birth: 25/02/83
- Nationality: Indian
- Driving License: Indian Driving license (LMV)
- Marital Status: Married
- Religion: Islam
Countries Worked
- INDIA
- U.A.E
- QATAR
Timeline
Head of Sales & Marketing
K B STEEL INDIA
11.2024 - Current
Sr. Representative, Operations
CONCENTRIX SERVICES INDIA PRIVATE LIMITED
01.2024 - 10.2024
C.S.E (Customer Services Executives) / Cashier
Go Airlines (India) Ltd
12.2021 - 11.2023
Sales Head
K B STEEL INDIA
02.2020 - 11.2021
Export Dept Head
Boston Export & Engineering Co
05.2016 - 01.2020
Procurement Officer
Secure Electric
12.2015 - 04.2016
Territory Manager
Brainchild Healthcare Management & IT Services
02.2013 - 11.2015
Sales Promoter
Innovative Ideals & Services (I) Pvt. Ltd
02.2012 - 12.2012
Senior Sales / Marketing Executive
BABA FOODS
06.2008 - 11.2011
Property Hunter / Office Administrator
K. Carrim International Real Estate
08.2007 - 03.2008
Indoor Salesman (MERCHANDISER)
Juma Al Majid
05.2004 - 08.2007
Salesman
Daud Electrical
04.2002 - 06.2003
Bachelor of Commerce -
Manonmaniam Sundaranar University
04.2001 -
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