Muhammad Nazim N
sales executive
Trivandrum, kerala
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Sales Assistant
Times Of India Press ( News Paper Printing )
11.2023 - Current
- Maintained an organized and visually appealing store environment to attract and retain clientele.
- Contributed to marketing initiatives by distributing promotional materials at events and within the local community.
- Assisted with seasonal markdowns, updating price tags promptly to reflect current promotions or clearance items.
- Created effective organizational systems for reports, agendas, contracts and records.
- Assisted in the planning and execution of in-store events, driving foot traffic and increased sales opportunities.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed at all times.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Executive
Fresh and Honest Cafe Limited
11.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Developed, maintained and utilized diverse client base.
Sales Agent
Dignity Enterprises Private Limited
06.2021 - 11.2023
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Set and achieved company defined sales goals.
- Built diverse and consistent sales portfolio.
Sales Executive
Al Gawas Restaurant
02.2021 - 04.2021
- Company Overview: sharjah/UAE
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Streamlined sales processes to reduce cycle times and improve efficiency.
Supervising
SMW HOSTEL
03.2018 - 01.2021
- Managed a team of agents to ensure efficiency and productivity while maintaining high standards of professionalism.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Coordinated household cleaning service operations and managed client relations.
- Improved team productivity with effective delegation and clear communication of expectations to staff members.
Education
No Degree - Hotel Administrator(CHA), Costumer Service
04.2001 -
High School Diploma -
04.2001 -
Skills
Cash handling
Sales expertise
Customer needs assessment
Stock management
Team collaboration
Relationship building
Fitting room maintenance
Customer relationship management
Promotional event support
Product management and pricing
Hospitality and accommodation
Inside and outside sales
Team support and assistance
Customer assistance
Customer service
Friendly and helpful
Teamwork and collaboration
Effective communication
Product knowledge
Reliability
Strong communication and interpersonal skills
Multitasking
Time management abilities
Self motivation
Lead prospecting
Sales planning
Sales strategy
Public speaking
Staff management
Product promotions
Objection handling
Employee guidance
Order management
Report writing skills
Schedule coordination
Vendor management
Customer needs assessments
Housekeeping
Health and safety
Motivational skills
Cleaning practices
Chemical handling
Staff evaluations
Health and safety compliance
Staff motivation
Quality assurance
Staff scheduling
Supply inventory management
Quality assurance controls
Sales management
Team management
Call management
Polite communication skills
Clear communication
Organizational skills
Event promotion
Stress management
Meeting coordination
Schedule management
Flexible schedule
Client interviews
Human resources coordination
Teamwork
Problem-solving
Active listening
Customer support
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Photography
- Photography is a form of art that allows me to capture and convey emotions, stories, and perspectives through visuals.
- It freezes moments in time, creating a way to look back on important events, people, and experiences.
- Photography encourages experimentation with light, composition, and angles to create unique images.
Watching anime
- "I love watching anime because it offers such a unique blend of storytelling, art, and emotion. The characters and plots are so diverse, there's always something new to explore, from epic adventures to deep emotional journeys. It's a great way to dive into different worlds and experience stories from a fresh perspective."
- Anime isn't just for kids. It's a medium that caters to all ages, with stories that carry emotional depth and complex themes. Anime often explores deep meanings and tackles subjects that resonate with viewers on a personal level. It's not just entertainment; it's an art form that can be as moving and thought-provoking as any live-action series or film."
Photo and Video Editing
- Photo and video editing involve manipulating and enhancing images or video footage to improve their visual impact. In photo editing, this can range from simple tasks like cropping and color correction to more complex ones like retouching or compositing. Video editing involves arranging, cutting, and refining video clips, adding effects, transitions, and audio to create a polished final product. Both skills are essential in producing visually
- Using Photoshop and editing videos brings me a sense of peace. The creative process of transforming raw images or footage into polished works of art allows me to focus and unwind. There's something deeply satisfying about perfecting details and watching your vision come to life, which creates a calming and fulfilling experience for mengaging content for various purposes, from social media to professional filmmaking.
Timeline
Sales Assistant - Times Of India Press ( News Paper Printing )
11.2023 - Current
Sales Executive - Fresh and Honest Cafe Limited
11.2023 - Current
Sales Agent - Dignity Enterprises Private Limited
06.2021 - 11.2023
Sales Executive - Al Gawas Restaurant
02.2021 - 04.2021
Supervising - SMW HOSTEL
03.2018 - 01.2021
CAIIHM - No Degree, Hotel Administrator(CHA), Costumer Service
04.2001 -
GHS Azhoor - High School Diploma,
04.2001 -