Professional trainer with strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment.
Hi, I’m
Muhammad Rafiq Shaikh
Trainer
Srinagar
Summary
Overview
8
years of professional experience
6
years of post-secondary education
3
Languages
Work History
Concentrix Daksh Services India pvt ltd
Senior Trainer
10.2023 - 10.2024
Job overview
- Designed and developed comprehensive training programs focused on fraud detection and investigation techniques
- Conducted engaging and effective training sessions using various methods such as workshops, seminars, e-learning, and on-the-job training
- Developed assessment tools to evaluate trainees' understanding and application of the training content
- Regularly assessed the effectiveness of training programs through feedback, assessments, and performance metrics
- Stayed updated on the latest trends, techniques, and regulations in fraud investigation
- Implemented continuous improvement practices based on feedback and new developments in the field
- Ensured all training programs complied with legal and organizational standards
- Maintained detailed records of training activities and certifications
- Worked closely with fraud investigation teams, legal departments, and other stakeholders to ensure training met organizational needs
- Communicated effectively with trainees, providing support and addressing any concerns
- Monitored and reported on key performance indicators (KPIs) related to training effectiveness, such as fraud detection rates and investigation success rates
- Analyzed data to identify trends and areas for improvement
- Leveraged technology and tools to enhance training delivery and effectiveness
- Incorporated case studies, simulations, and other interactive elements to improve learning outcomes
- Provided ongoing mentorship and support to trainees to ensure they could apply their skills effectively in real-world scenarios
- Fostered a culture of continuous learning and professional development
- Maintained thorough documentation of training programs, sessions, and individual trainee progress
- Prepared and presented regular reports to management on training activities and outcomes
- Provided hands-on floor support to ensure trainees applied their learning effectively in real-time scenarios
- Assisted team members with complex fraud investigation cases and provided immediate feedback and guidance
- Conducted regular calibration sessions with clients to align on fraud investigation standards and expectations
- Ensured that training programs were aligned with client requirements and industry best practices
- Facilitated open communication between the organization and clients to address any discrepancies and improve service quality
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Mentored junior trainers, fostering professional growth and enhancing overall team capabilities.
- Streamlined onboarding processes for new hires, accelerating their integration into job roles.
- Evaluated training effectiveness by monitoring employee progress and gathering feedback for continuous improvement.
- Demonstrated commitment to ongoing professional development by attending conferences, seminars, and relevant certifications related to the field of corporate training.
- Optimized training delivery methods using e-learning platforms, maximizing accessibility for remote employees.
- Facilitated leadership development programs, nurturing a pipeline of high-potential talent for future management roles.
Concentrix Daksh Services India pvt ltd
Senior Operations Executive
11.2020 - 10.2023
Job overview
- Account Recovery from hijacking followed by user queries
- Checking for hijacking information
- Keenly watching for disputes and bad actors
Concentrix Daksh Services India pvt ltd
Operations Executive
11.2019 - 11.2020
Job overview
- Working on client tasks
- Working on high profile cases
- Customer satisfaction
- Providing floor support
- Conducting refreshers and team huddles
- Quality discussions
- Process improvements
- Working on canned responses for better email drafting
- Providing support to BQ admins
- TAT management
- Review and moderate the platform by following policies, process, and guidelines
- Review and investigate the 3D, Visuals, graphic, Audio and text content for violation of policies and guidelines
- Moderating content of Egregious nature
- Moderating content as defined by policies and procedures while keeping personal opinions and bias aside
- Recognize trends and patterns and raise issues timely
- Maintaining a thorough understanding of process and policies
HDFC BANK LTD
Sales Officer
08.2016 - 02.2017
Job overview
- Generating Sales: Actively seeking out new sales opportunities through networking, cold calling, and other means
- Customer Relationship Management: Building and maintaining relationships with existing and potential customers to ensure ongoing satisfaction and loyalty
- Product Knowledge: Having a deep understanding of the products or services offered by the company to effectively communicate their features and benefits to customers
- Sales Strategies: Developing and implementing effective sales strategies to achieve or exceed sales targets
- Market Research: Conducting market research to identify trends, customer needs, and competitor activities, and using this information to inform sales strategies
- Negotiation: Negotiating terms of sale with customers, including pricing, delivery, and payment terms, to reach mutually beneficial agreements
- Sales Reporting: Tracking and reporting on sales performance, including sales volume, revenue, and market share, to management on a regular basis
- Problem Solving: Addressing customer concerns and resolving issues that may arise during the sales process in a timely and satisfactory manner
- Team Collaboration: Collaborating with other members of the sales team, as well as with colleagues in other departments such as marketing and customer service, to achieve overall company objectives
- Adaptability: Being adaptable and flexible in responding to changes in the market, customer preferences, and company priorities
Education
GOVT HIGHER SECONDARY SCHOOL KHAIPORA
Secondary Education from English, Economics and Education
01.2011 - 04.2013
University Overview
UNIVERSITY OF KASHMIR
BACHELOR'S IN ARTS from English Literature
01.2013 - 04.2016
University Overview
- Studied a wide range of literary works from various periods and genres. Analyzed themes, literary techniques, and historical contexts of English literature. Developed strong analytical and critical thinking skills through essays and discussions.
- Explored theories and practices of education, including teaching methodologies and educational psychology. Examined the role of education in society and its impact on individual development. Gained insights into curriculum design, assessment, and educational policy.
- Investigated the structure and dynamics of societies and social behavior. Covered topics such as social inequality, cultural diversity, and social change. Conducted research projects and case studies to understand social phenomena and their implications.
Skills
Communication Skills
Accomplishments
Accomplishments
- Evolve Certification
- Supervised team responsible for executing well on Client Shadows, leading to increase in revenue.
Timeline
Senior Trainer
Concentrix Daksh Services India pvt ltd
10.2023 - 10.2024
Senior Operations Executive
Concentrix Daksh Services India pvt ltd
11.2020 - 10.2023
Operations Executive
Concentrix Daksh Services India pvt ltd
11.2019 - 11.2020
Sales Officer
HDFC BANK LTD
08.2016 - 02.2017
UNIVERSITY OF KASHMIR
BACHELOR'S IN ARTS from English Literature
01.2013 - 04.2016
GOVT HIGHER SECONDARY SCHOOL KHAIPORA
Secondary Education from English, Economics and Education
01.2011 - 04.2013
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