Muhammad Suhail
Process Developer
House No.154, Street No.9,Zakir Nagar, Near Jama Masjid, New Delhi-110025
Summary
Motivated and data-driven professional with over 2 years of experience in the Property and Casualty Insurance industry. Proactive problem-solving abilities and excellent communication skills. Seeking a challenging role to apply expertise and contribute to organizational success.
Overview
2
2
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Process Developer
Genpact
09.2022 - Current
- Worked for a European based insurance company as an underwriting support for Denmark specialized in Denmark LOB's
- Currently working for US based insurance company as an underwriting support ( Submission & Workstation for property Insurance)
- Create policy, Quotations, Manage policy insurance, Cancellation and Mid-term adjustments
- Work on commercial line and personal line policy
- Trained new recruiters ensure they are complaint with company policies
- Part of the client calls for the process updates and the improvisation
- Currently on the role for 1st Pass QC.
- Provided process walkthrough to the Generative AI and IT Helpdesk team for the process simplification.
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Developed new processes for increased production capacity and improved product quality.
- Trained new employees on established processes, ensuring consistent performance across the team.
- Participated in continuous improvement initiatives, focusing on eliminating non-value-added activities and reducing variability in processes.
Education
BBA -
Galgotias University
Greater Noida, India 04.2001 -
Senior Secondary Education -
CBSE
04.2001 -
High School Diploma -
CBSE
04.2001 -
Skills
Insurance Underwriting (Denmark & US) P&C Insurance
Process Improvement & Quality Audits
Team Leadership & Training
Policy Creation,Renewal & Modification
Strong Communication & Onshore Escalation Management
Certification
Lean Digital Certified from Genpact
Achievementsandawards
- Bronze awardee in Genpact.
- Received appreciation from the onshore team and clients for speedy work and 100% accuracy.
Personal Information
- Total Experience: 2 years
- Date of Birth: 30/09/2000
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Islam
Timeline
Process Developer
Genpact
09.2022 - Current
BBA -
Galgotias University
04.2001 -
Senior Secondary Education -
CBSE
04.2001 -
High School Diploma -
CBSE
04.2001 -