Muhammad Esa Meharaj Quraishi
Mumbai
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Zomato, Swiggy, and Porter by ensuring timely deliveries and adeptly managing route planning. My tech-savviness and positive attitude led to a noticeable increase in positive customer feedback, showcasing my reliability and exceptional navigational skills.
Overview
1
1
year of professional experience
Work History
Delivery Rider
Zomato, Swiggy, Porter
07.2023 - Current
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
- Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
Skills
- Reliability and punctuality
- Tech-savviness
- Basic Microsoft Excel knowledge
- Basic Microsoft Word knowledge
- Route planning expertise
- Map reading and navigation skills
Self Improvemt
A consent pursuit to learn new skills, learn from mistakes and overcome shortcomings.
Timeline
Delivery Rider
Zomato, Swiggy, Porter
07.2023 - Current
Similar Profiles
Mohd AkhtarMohd Akhtar
Food Delivery Driver at Swiggy and ZomatoFood Delivery Driver at Swiggy and Zomato
Ravinthar PrabuRavinthar Prabu
Fleet & Store Operations Lead at Zomato - Zomato LtdFleet & Store Operations Lead at Zomato - Zomato Ltd
Tanya Wrublevski, MBA, RD, CSO, CNSCTanya Wrublevski, MBA, RD, CSO, CNSC
Clinical Nutrition Manager, Full-time at Porter Adventist Hospital at Centura/AdventHealth Porter, Denver, COClinical Nutrition Manager, Full-time at Porter Adventist Hospital at Centura/AdventHealth Porter, Denver, CO
Pulkit ChaturvediPulkit Chaturvedi
Financial Analyst – Digital Channels & Partnership at ICICI Bank Ltd.Financial Analyst – Digital Channels & Partnership at ICICI Bank Ltd.
Krupali GadhaviKrupali Gadhavi
Data Science & Business Analytics Internship Program at PlasmidData Science & Business Analytics Internship Program at Plasmid