Summary
Overview
Work History
Education
Skills
Websites
CERTIFICATIONS & TRAININGS
Accomplishments
Languages
REFERENCES
Timeline
Generic

MUHAMMAD HASSAN KHAN

Karachi

Summary

An experienced Engineer having qualification in Biomedical Engineering & Computer Science with over seven years of experience in managing medical equipment or corporate sales. Five years professional experience in GE Healthcare modalities and ongoing two years in SIEMES Healthineers. Demonstrates robust problem-solving skills and a dedication to delivering cutting-edge healthcare solutions. Having vast exposure in servicing of Diagnostic Imaging Modalities of different brands. Also posses strong interpersonal, communication, problem solving skills and able to utilize and expand knowledge and expertise for the significant growth of the organization.

Overview

9
9
years of professional experience

Work History

Customer Service Engineer

Siemens Healthineers
08.2021 - Current
  • Lead Engineer responsible for delivering customer services for MRI machines within assigned region.
  • Addressed customer breakdown calls promptly, ensuring on-site response within 2-4 hour timeframe.
  • Leading , supervising and educating Assistant Engineers or subordinates.
  • Performed quarterly or bi annually PPM as per OEM standards and procedures of Various MRI models.
  • Fulfilled customer needs by resolving technical issues related to Image quality, coils functionality or software related complications.
  • Proactively maintain superconducting magnet or cryogen cooling units by preventive measures.
  • Develops strategies to avoid Helium Loss by analyzing possible faults in Cold-head, Adsorber or Helium compressor (F70, ST-7H,CSA71)
  • Detailed analysis and planning of installations with project team.
  • Provide technical opinion in Site evaluation, calculate magnetic fringe in room layouts and designation of magnet, console and equipment room as per standard.
  • led Installation and commissioning of MRI machines along with Powerup ,Ramp-up , shimming, helium filling and calibrations.
  • Performed modifications UI's , released by OEM for system safety or Syngo software upgrades.
  • Delivered technical expertise and assistance in formulation of business deal strategies with sales team.
  • Responsible for communication to RSC team in Erlangen, Germany.
  • Ordering and replacement of faulty spare parts.
  • Handling and supervision of vendors & suppliers of third party items with the MRI machines.
  • Generate monthly reports of customer queries and uptime reports.

Assistant Manager Services

Shirazi Trading Company (Pvt) Ltd
07.2020 - 08.2021
  • Service leader of GE Healthcare MRI in South Zone of Pakistan, leading team of three Engineers.
  • Adept at communication with Principal, Top management, Vendors and Internal Departments to Coordinate/Managing overall Customer Servicing.
  • Assist in installation and troubleshooting of different modalities including GE CT scanners ,X-RAY, MAMO or Ultrasound.
  • Installation, Calibration, Testing and Modification of equipment and checking their Performance according to Manufacturer’s Standard.
  • Performed Magnet/MRI installation and calibrations.
  • Conduct customer relationship meeting to entertain queries and address issues and to strengthen client relationships.
  • Implementing FMIs-Field modification instructions and Installations of different modalities onsite or online.
  • Responsible to give pre-sales and post-sales demo of equipment to customers.
  • Assist Project Management team Regarding Site inspection, planning and executing.
  • Responsible to generate Service Income of 500M PKR Revenue annually, which was successfully achieved by 150% every year.

Service Engineer

Shirazi Trading Company (Pvt) Ltd
01.2017 - 06.2020
  • Responsible for providing services and troubleshooting of GE MRI and CT machines.
  • Assist Senior Engineers in troubleshooting of other GE medical equipments including; C-Arm, X-Ray, Ventilator, Monitors, Ultrasound etc.
  • Maintaining equipment clinically as well as functionally.
  • Performed Schedule PPMs and provide calibrations on demand.
  • Perform technical and functional inspections of equipment
  • Software troubleshooting performing FMI, LFC and OS handling.

Management Trainee

Shirazi Trading Company (Pvt) Ltd
07.2016 - 12.2016
  • Assist Sales team in tenders and Product demonstration.
  • Assists Senior Engineers in Installation and Complaints in all modalities like MRI, CT, X-RAY, C-ARM, Ultrasound and LCS
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
  • Attended trainings on project management and field operations along with cost sheet preparation.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Used company reports to analyze sales, gross profit and inventory activities.

Internee

Technology Links
05.2014 - 06.2014
  • Analyzed problems and worked with teams to develop solutions in SHIMADZU Medical equipments including X-ray, Fluoroscopy and Eizo monitors.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

Bachelors in Engineering Biomedical - Biomedical Engineering

N.E.D University of Engineering & Technology
Karachi, Pakistan
03.2016

Post Graduate Diploma - Computer Science

Virtual University of Pakistan
Karachi, Pakistan
04.2021

Skills

  • Analytical and Methodical
  • Communication skills
  • Leadership skills
  • Customer Service and Assistance
  • Electrical & Electronics
  • Biomedical instrumentation
  • PACS & networking
  • Hardware and Software Configuration
  • C , C , HTML, JAVA
  • Collaborative Team Player
  • Product Repair
  • Microsoft Windows and Office

CERTIFICATIONS & TRAININGS

  • Completed MR Training by GEHC Trained Engineer.
  • MR SITE Evaluation Assessment, SIEMENS Healthineers.
  • Introduction to MR imaging and applications, SIEMENS Healthineers.
  • SRS Next Generation, SIEMENS Healthineers.
  • EHS (Environment, Health, Safety), GE Healthcare.
  • Proficient Power & Grounding Training Service Qualification, GE Healthcare.
  • Cybersecurity Awareness Training, SIEMENS Healthineers.
  • The Positive Approach to Identifying Customer Needs, SIEMENS Healthineers.
  • Certificate of “Registered Engineer”, Pakistan Engineering Council (PEC).
  • Certificate of “Computer Hardware and Networking”, by Skill Development Council.

Accomplishments

  • Installed Magnetom SOLA, SEMPRA & AMIRA in south region.
  • Cold head replacement in 4K magnets-Siemens AVANTO, AERA.
  • Ramped Up and Ramped down Siemens Magnet via MPS.
  • Installed and commissioned GE MRI systems at Dow Hospital and PAF Hospitals under DPI project.
  • Upgrade GE MRI SIGNA Hdxt MRI to SIGNA Explorer system at Dow Hospital.
  • Replaced Cold-Head of superconductive MRI Magnets.
  • Successfully performed Magnet level helium filling job.
  • Replaced gradient coil of Magnet.
  • Decommissioning and de-installed Magnetom AVANTO DOT at Agha khan Hospital.

Languages

English
Urdu
Hindi

REFERENCES

 Available up on request. 

Timeline

Customer Service Engineer

Siemens Healthineers
08.2021 - Current

Assistant Manager Services

Shirazi Trading Company (Pvt) Ltd
07.2020 - 08.2021

Service Engineer

Shirazi Trading Company (Pvt) Ltd
01.2017 - 06.2020

Management Trainee

Shirazi Trading Company (Pvt) Ltd
07.2016 - 12.2016

Internee

Technology Links
05.2014 - 06.2014

Bachelors in Engineering Biomedical - Biomedical Engineering

N.E.D University of Engineering & Technology

Post Graduate Diploma - Computer Science

Virtual University of Pakistan
MUHAMMAD HASSAN KHAN