Muhammad Shafi Thaiparmbath
Kannur
Summary
Dynamic Mobile Repair Technician with extensive experience at Nokia Care, excelling in device troubleshooting and hardware repair. Proven track record in enhancing customer satisfaction through effective technical support and efficient repairs. Skilled in screen and battery replacements, while demonstrating strong problem-solving abilities and a commitment to quality service.
Overview
8
8
years of professional experience
Work History
Mobile Repair Technician
Iconic mobiles
Doha
12.2023 - Current
- Inspected, tested and troubleshot smartphones and tablets.
- Replaced broken parts such as LCD screens, motherboards and batteries in mobile devices.
- Troubleshot hardware components such as RAM, ROM, SIM cards.
Mobile Expert
Samsung care
Coimbatore
10.2022 - 12.2023
- Recommended additional accessories or services that would complement the customer's device experience.
- Analyzed customer feedback reports to identify areas where improvements can be made in terms of product design or functionality.
- Tested mobile device hardware components such as cameras, displays, speakers and buttons for defects.
Mobile Phone Sales
Madeena
Dubai
07.2020 - 02.2022
- Provided mobile device technical support to customers over the phone and in person.
- Installed firmware updates on mobile phones to ensure they are running the latest version of the operating system.
Mobile Phone Expert
Lava care
Coimbatore
01.2018 - 12.2018
- Tested and troubleshot mobile phones before sale.
Mobile Phone Technician
Nokia care
Coimbatore
02.2017 - 12.2017
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Provided technical support for users experiencing difficulties with their mobile phones.
- Tested repaired and refurbished mobile devices to ensure proper functionality prior to returning them to customers.
- Assembled and installed communication equipment.
Education
High School Diploma -
Mactec Institute of Technology
Vadakara01-2017
Skills
- Device troubleshooting
- Hardware testing
- Hardware repair
- Charging port repair
- Device unlocking
- Warranty processing
- Screen repair
- Battery replacement
- Hardware upgrades
- Mobile security
- Mobile accessories
- Mobile device testing
- Software installation
- Smartphone repair
Languages
English
First Language
Malayalam
Proficient (C2)
C2
Arabic
Beginner (A1)
A1
Hindi
Advanced (C1)
C1
Tamil
Proficient (C2)
C2
English
Intermediate (B1)
B1
Timeline
Mobile Repair Technician
Iconic mobiles
12.2023 - Current
Mobile Expert
Samsung care
10.2022 - 12.2023
Mobile Phone Sales
Madeena
07.2020 - 02.2022
Mobile Phone Expert
Lava care
01.2018 - 12.2018
Mobile Phone Technician
Nokia care
02.2017 - 12.2017
High School Diploma -
Mactec Institute of Technology
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