MOIDEEN JISHAN T K
Customer Support Executive
INDIA
Summary
With 6 plus years of experience managing Customer Care Operations in a fast-paced setting, I am skilled in compliance, performance optimization, and improving service levels. I am now looking for a new opportunity that offers growth and advancement.
Overview
2
2
Certifications
5
5
years of professional experience
Work History
Customer Service Representative
SWIGGY (Bundl Technlogy Pvt Ltd)
10.2025 - 07.2026
- Resolve the queries and concerns repeated by the customers.
- Ensure that the customers are always provided with the right resolution.
- Follow up with the different internal teams to obtain the right information, thereby assisting the customers appropriately.
- Assist the teammates to ensure that there are no knowledge gaps.
- Provide inputs to improve the efficiency of the overall process.
- Maintain a very good record in keeping up the individual performance metrics at the highest levels.
Customer Support Specialist
Men's Pavilion
08.2021 - 10.2025
- Assisted customers in selecting apparel across multiple brands, providing personalized styling suggestions to enhance customer satisfaction, and drive sales conversions.
- Handled customer inquiries, complaints, and returns/exchanges professionally, ensuring quick resolution, and maintaining a positive brand experience.
- Achieved high customer satisfaction (CSAT) by building strong customer relationships and providing after-sales support for fitting, alterations, and product care.
- Collaborated with sales and inventory teams to ensure product availability, visual merchandising, and smooth store operations in a fast-paced retail environment.
- Managed billing, payment queries, and loyalty program enrollments while ensuring compliance with store policies and procedures.
Education
MBA - Human Resource Management
Pondicherry University
01-2019
BA - Economics
Kannur University
01-2017
Skills
Team Management
Operational Excellence
Customer Relationship
Problem Solving
Decision Making
Data Analyst ( Ms Office, Python, Power BI, Tableau, SQL )
Certification
Nasscom Certified Data Analyst – May 2026, IBM Data Analyst Professional Certificate – Mar 2026, ExcelR Data Analyst Certification – Mar 2026
Timeline
Customer Service Representative
SWIGGY (Bundl Technlogy Pvt Ltd)
10.2025 - 07.2026
Customer Support Specialist
Men's Pavilion
08.2021 - 10.2025
BA - Economics
Kannur University
MBA - Human Resource Management
Pondicherry University