Muhammed Ashik
Operations Manager
Bengaluru
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Operations Manager
Swiggy-Instamart
03.2022 - Current
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Facilitated seamless communication between departments to foster collaboration on shared objectives.
- Maximized revenue generation through effective sales strategies and market analysis insights.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Fostered a positive work environment that supported employee engagement and retention.
- Raised property accuracy and accountability by creating new automated tracking method.
- Designed comprehensive training programs to enhance employee skills and boost overall performance.
- Led corporate social responsibility initiatives balancing long-term profitability and sustainability.
Business Operations Manager
Snowman Logistics
01.2021 - 03.2022
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Enhanced customer satisfaction by streamlining service delivery processes and implementing quality control measures.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Developed robust relationships with income-producing clients.
- Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decisionmaking.
- Reported issues to higher management with great detail.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Identified issues, analyzed information and provided solutions to problems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager_SCM
Bigbasket.com
08.2019 - 12.2021
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased global supply chain efficiency and development by leading cross-functional teams and enabling supplier integration and management technology tools, upgrades.
- Directed cross-functional teams during mergers and acquisitions, ensuring seamless integration of supply chain functions between entities involved in such transactions.
- Enhanced customer satisfaction by ensuring accurate order fulfillment and timely deliveries through diligent monitoring of orders and shipments.
- Built exceptional rapport with suppliers and transportation companies to create seamless operations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Team Leader
Bigbasket.com
08.2017 - 08.2019
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Updated manuals to reflect amending of rates, rules or regulations.
- Maximized storage capacity by designing strategic warehouse layouts that facilitated optimal use of available space.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Conducted interviews by following stringent guidelines and confidentiality laws.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Compiled reports of cost factors such as labor, production and equipment.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Reduced order processing time by streamlining picking, packing, and shipping procedures for faster delivery times.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Tracked production and quality control systems to proactively identify deficiencies.
- Improved warehouse efficiency by implementing effective team management strategies and workflow processes.
- Increased accuracy in order fulfillment by closely monitoring team performance and addressing issues promptly.
- Prepared and checked outbound shipments for accuracy.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Planned and scheduled projects and directly performed installations.
Assistant Store Manager
Reliance Retail
08.2015 - 08.2017
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
SCM Executive
VKL Seasoning Pvt Ltd
06.2012 - 08.2015
- Built exceptional rapport with suppliers and transportation companies to create seamless operations.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Devised and maintained an up-to-date database of supplier and vendor performance metrics.
- Negotiated favorable contracts with suppliers, resulting in significant cost savings and improved terms.
- Implemented process improvements that increased warehouse productivity and reduced order fulfillment time.
- Increased global supply chain efficiency and development by leading cross-functional teams and enabling supplier integration and management technology tools, upgrades.
- Developed and enforced policies and procedures in compliance with local and federal regulations.
- Applied insights of global economics and marketing to implement pricing strategies and channels.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
- Reduced inventory levels and improved supply chain visibility using strategic initiatives.
- Reduced lead times and increased customer satisfaction with efficient supplier management strategies.
- Established an effective risk management framework for addressing potential disruptions in the supply chain network.
- Improved visibility into global supply chains by implementing advanced tracking systems and analytics tools.
Education
E MBA - Retail Management & Supply Chain Management
Indian School Of Business Management
Bengaluru, India 04.2001 -
MBA - Finance
Madurai Kamaraj University College
Madurai, India 04.2001 -
BBA -
Manav Bharathi University Campus
Sultanpur, India 04.2001 -
Skills
Customer Service
Business Planning
Customer relations specialist
Planning and Implementation
SAP expertise
Data Management
Performance Evaluation and Monitoring
Negotiation
Labor Relations
Workflow Optimization
P&L Administration
Inventory Management
KPI Tracking
Performance Improvements
Sales Tracking
Cross-Functional Communication
Vendor Sourcing
Supply chain logistics
Timeline
Operations Manager
Swiggy-Instamart
03.2022 - Current
Business Operations Manager
Snowman Logistics
01.2021 - 03.2022
Assistant Manager_SCM
Bigbasket.com
08.2019 - 12.2021
Team Leader
Bigbasket.com
08.2017 - 08.2019
Assistant Store Manager
Reliance Retail
08.2015 - 08.2017
SCM Executive
VKL Seasoning Pvt Ltd
06.2012 - 08.2015
E MBA - Retail Management & Supply Chain Management
Indian School Of Business Management
04.2001 -
MBA - Finance
Madurai Kamaraj University College
04.2001 -
BBA -
Manav Bharathi University Campus
04.2001 -