Muhammed Ashik

Work History

FC Operations Manager (SCM)

Swiggy-Instamart

BANGALORE

03.2022 - Current

Directed the recruitment process for new hires, building a strong team committed to operational excellence in the warehouse environment.
Monitored inventory levels closely, preventing stockouts and overstock situations that could negatively impact business operations.
Organized storage layouts, resulting in increased accessibility of items and improved worker efficiency during retrieval tasks.
Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
Optimized order picking processes, leading to faster fulfillment times and improved customer experience.
Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
Conducted regular performance evaluations for staff members, fostering a culture of growth and continuous improvement.
Worked closely with third-party logistics providers to secure cost-effective shipping solutions for outgoing orders.
Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
Improved warehouse efficiency by implementing streamlined inventory management processes and procedures.
Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.
Oversaw purchasing activities, negotiating favorable contracts with suppliers to reduce costs while maintaining product quality.
Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
Created an open line of communication between warehouse staff members and upper management, fostering transparency across all levels within the organization.
Introduced new technology into the warehouse operations, streamlining processes and improving overall workflow efficiency.
Assisted in budget development by providing accurate forecasts of expected expenses related to staffing, equipment maintenance, and facility upgrades.
Developed strong relationships with suppliers and transportation partners, fostering collaboration and improving overall supply chain efficiency.
Ensured compliance with federal regulations regarding hazardous materials handling procedures when applicable within the warehouse setting.
Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Collaborated with transportation partners to optimize delivery schedules and reduce transit times.
Managed budgeting processes for the warehouse department, optimizing resource allocation while staying within financial constraints.
Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Secured discounts from third-party logistics service providers to deliver substantial cost savings.
Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.

Branch Manager (Sales & Operations)

Snowman Logistics

01.2021 - 03.2022

Enhanced customer satisfaction by streamlining service delivery processes and implementing quality control measures.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Worked directly with customers and associates to handle internal and external complaints and objections.
Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Established strong relationships with key clients through attentive service and expert product knowledge, solidifying their loyalty and trust.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Increased overall efficiency by automating repetitive tasks and optimizing workflow.
Developed robust relationships with income-producing clients.
Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decisionmaking.
Reported issues to higher management with great detail.
Developed strong organizational and communication skills through coursework and volunteer activities.
Proved successful working within tight deadlines and a fast-paced environment.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Exercised leadership capabilities by successfully motivating and inspiring others.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Identified issues, analyzed information and provided solutions to problems.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Operations Manager

Bigbasket.com

08.2019 - 12.2021

Oversaw implementation of sustainable practices within warehouse operations, reducing energy consumption and waste production.
Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
Monitor the turn around time for the pick-pack process so that maximum orders get dispatched on time.
Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Reviewed established business practices and improved processes to reduce expenses.

Team Leader-Operations

Bigbasket.com

08.2017 - 08.2019

Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
Updated manuals to reflect amending of rates, rules or regulations.
Maximized storage capacity by designing strategic warehouse layouts that facilitated optimal use of available space.
Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Conducted interviews by following stringent guidelines and confidentiality laws.
Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
Labeled products, rotated stock and fronted merchandise for appealing display.
Compiled reports of cost factors such as labor, production and equipment.
Moved merchandise using forklifts, pallet jacks and hand trucks.
Updated pricing by changing labels and signage for short-term promotions and final clearances.
Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Reduced order processing time by streamlining picking, packing, and shipping procedures for faster delivery times.
Completed inventory accounts to keep records current and promote accurate ordering.
Tracked production and quality control systems to proactively identify deficiencies.
Improved warehouse efficiency by implementing effective team management strategies and workflow processes.
Increased accuracy in order fulfillment by closely monitoring team performance and addressing issues promptly.
Prepared and checked outbound shipments for accuracy.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Planned and scheduled projects and directly performed installations.

Assistant Store Manager

Reliance Retail

08.2015 - 08.2017

Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Rotated merchandise and displays to feature new products and promotions.
Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Analyzed customer feedback and implemented strategies to improve customer experience.
Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

SCM Executive

VKL Seasoning Pvt Ltd

06.2012 - 08.2015

Built exceptional rapport with suppliers and transportation companies to create seamless operations.
Implemented inventory-management strategies to maximize availability and decrease waste.
Devised and maintained an up-to-date database of supplier and vendor performance metrics.
Negotiated favorable contracts with suppliers, resulting in significant cost savings and improved terms.
Implemented process improvements that increased warehouse productivity and reduced order fulfillment time.
Increased global supply chain efficiency and development by leading cross-functional teams and enabling supplier integration and management technology tools, upgrades.
Developed and enforced policies and procedures in compliance with local and federal regulations.
Applied insights of global economics and marketing to implement pricing strategies and channels.
Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
Reduced inventory levels and improved supply chain visibility using strategic initiatives.
Reduced lead times and increased customer satisfaction with efficient supplier management strategies.
Established an effective risk management framework for addressing potential disruptions in the supply chain network.
Improved visibility into global supply chains by implementing advanced tracking systems and analytics tools.

Summary

Overview

Work History

FC Operations Manager (SCM)

Branch Manager (Sales & Operations)

Assistant Operations Manager

Team Leader-Operations

Assistant Store Manager

SCM Executive

Education

E MBA - Retail Management & Supply Chain Management

MBA - Finance

BBA - Business Management

Skills

Certification

Software

Timeline

Interests

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