MUHAMMED ASHIQUE

To work with a result oriented organization that seeks an ambitious and career conscious individual where acquired skills and education will be utilized towards continuous growth and development.As a EXECUTIVE AIRPORT OPERATIONS AND CUSTOMER SERVICE staff Managing customer complaints Assisting passengers for check in and boarding International Documentation Communicating customer feedbacks International documents with set of security protocols and functions Handling of MHB,BBA and BMA Team work and full filling smooth operations Handling of Arrivals and departures Handling of admin and payroll Human resources planning and shift planning Handling of VVIP and VIP passengers Meet and Assist for passengers Providing customer information and handling reservations. GD clearances for passengers and crews. STRENGTHS AND ASSETS Excellent human relations and communication skills for effective presentations Work independently as well as in a team and effectively with all levels of organization Have an optimistic outlook towards work Adaptability Efficiency in time management Willingness to learn Decision making and positive attitude Responsible dependable and dedicated Excellent coordination & communication skills Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

• ACHIEVEMENT AND AWARDS , Best AOCS staff of quator (2022) Best Shift Planner of quator (2023)

• Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Achieved Result by completing Task with accuracy and efficiency.

Aviation Security Awareness