Photography
MUHAMMED ASHIQUE
Airport Operations And Customer Service
Bangalore
Summary
To work with a result oriented organization that seeks an ambitious and career conscious individual where acquired skills and education will be utilized towards continuous growth and development.As a EXECUTIVE AIRPORT OPERATIONS AND CUSTOMER SERVICE staff Managing customer complaints Assisting passengers for check in and boarding International Documentation Communicating customer feedbacks International documents with set of security protocols and functions Handling of MHB,BBA and BMA Team work and full filling smooth operations Handling of Arrivals and departures Handling of admin and payroll Human resources planning and shift planning Handling of VVIP and VIP passengers Meet and Assist for passengers Providing customer information and handling reservations. GD clearances for passengers and crews. STRENGTHS AND ASSETS Excellent human relations and communication skills for effective presentations Work independently as well as in a team and effectively with all levels of organization Have an optimistic outlook towards work Adaptability Efficiency in time management Willingness to learn Decision making and positive attitude Responsible dependable and dedicated Excellent coordination & communication skills Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Customer Service Executive
INDIGO AIRLINES
Bangalore
09.2019 - 10.2023
- Dealing with passenger queries and reservations and solving with resolutions
- Worked with emirates team with higher trainings
- Providing world class service
- Familiar with world tracer
- Following customers service as well associated
- Maintains environment by monitoring and setting building and equipment controls
- Maintains the organization’s stability and reputation by delivering great customer services
- Developed working relationships with internal and external customers while assisting with account management duties.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Informed customers of upcoming promotions and deals to boost sales.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
CUSTOMER SERVICE AGENT
AIR INDIA SATS, BANGALORE
Bangalore
08.2018 - 03.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
Education
Bachelor Of Commerce - Tourism And Travel Management
Mahatma Gandhi University
Kottayam, Kerala 06.2015 - 04.2018
Higher Secondary - Commerce
GHSS Anamangad
Anamangad 06.2013 - 03.2015
Skills
Reservations and ticketing
undefinedAdditional Information
- ACHIEVEMENT AND AWARDS , Best AOCS staff of quator (2022) Best Shift Planner of quator (2023)
Accomplishments
- Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
Aviation Security Awareness
Interests
Interacting with people's
Travel
Timeline
Aviation Security Awareness
11-2022
Customer Service Executive
INDIGO AIRLINES
09.2019 - 10.2023
Airport Operations And Customer Service
09-2019
CUSTOMER SERVICE AGENT
AIR INDIA SATS, BANGALORE
08.2018 - 03.2019
Bachelor Of Commerce - Tourism And Travel Management
Mahatma Gandhi University
06.2015 - 04.2018
Higher Secondary - Commerce
GHSS Anamangad
06.2013 - 03.2015
Similar Profiles
RAHUL THANKARAJANRAHUL THANKARAJAN
Senior Aircraft Technician at INDIGO AIRLINESSenior Aircraft Technician at INDIGO AIRLINES
Manisha GuptaManisha Gupta
Lead Cabin Attendant at Indigo AirlinesLead Cabin Attendant at Indigo Airlines
Nithin L LNithin L L
Airport Operations and Customs Executive at Indigo AirlinesAirport Operations and Customs Executive at Indigo Airlines