Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Muhammed Faez

Kerala

Summary

Dedicated and detail-oriented travel consultant with over 4 years of experience in B2B, B2C, corporate, business, and leisure travel services. Proven expertise in managing end-to-end travel arrangements, including flights, hotels, transfers, and visa assistance for both individual and corporate clients. Skilled in optimizing travel budgets while ensuring compliance with company policies and client preferences. Proficient in global distribution systems. Known for delivering exceptional customer service, resolving complex travel issues efficiently, and building lasting relationships with clients and travel partners.

Overview

3
3
years of professional experience

Work History

Travel Consultant

ATS Travel
Kochi
12.2024 - Current
  • Managed comprehensive travel arrangements for corporate clients, including flights, accommodations, and transportation.
  • Delivered tailored travel solutions to meet client preferences, company policies, and budget constraints.
  • Executed post-booking services, addressing itinerary changes, cancellations, and refunds promptly.
  • Maintained robust communication with suppliers and service providers to facilitate seamless travel experiences.

Product Support Associate

TravelClub ( B2B Portal)
Dubai
07.2023 - 12.2024
  • Coordinated flight bookings, hotel reservations, and transfer arrangements for clients.
  • Provided exceptional support through B2B travel portal, addressing inquiries via chat, calls, and emails.
  • Ensured high user satisfaction by delivering prompt customer service.
  • Troubleshot and resolved technical issues on travel portal to maintain operational efficiency.
  • Collaborated with suppliers to resolve booking issues and enhance guest experiences.
  • Managed post-reservation tasks including itinerary changes, cancellations, and refunds according to company policies.
  • Cultivated strong relationships with airlines, hotels, and travel partners to secure favorable pricing.

Ticketing Agent

Akbar Travels of India Pvt Ltd
Valanchery
12.2022 - 06.2023
  • Booked flights and managed customer itineraries to ensure seamless travel experiences.
  • Assisted with travel documentation, streamlining processes for clients.
  • Provided personalized customer support to address unique travel needs.

Education

Diploma - IATA-UFTAA Foundation in Travel And Tourism

Akbar Academy of Airline Studies,
Valanchery
11-2021

Higher Secondary Education -

GHSS Irimbiliyam
Irimbiliyam
01-2018

High School -

Safa English School
Pookkattiri
01-2016

Skills

  • GDS expertise
  • Travel management
  • Destination expertise
  • Customer relationship management
  • Technical resolution
  • International reservations
  • Leisure and business travel
  • Leadership abilities
  • Booking oversight
  • Post-booking assistance
  • Itinerary development
  • Travel documentation
  • Corporate account handling

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Arabic
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2

Timeline

Travel Consultant

ATS Travel
12.2024 - Current

Product Support Associate

TravelClub ( B2B Portal)
07.2023 - 12.2024

Ticketing Agent

Akbar Travels of India Pvt Ltd
12.2022 - 06.2023

Diploma - IATA-UFTAA Foundation in Travel And Tourism

Akbar Academy of Airline Studies,

Higher Secondary Education -

GHSS Irimbiliyam

High School -

Safa English School

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Muhammed Faez