MUHAMMED FAVAS
Kavungal House, Exchange Rd, Malappuram
Summary
Dynamic and results-driven Sales and Customer Service professional with over 2 years of experience in delivering exceptional service and achieving sales targets in fast-paced environments. Demonstrated expertise as a Sales Advisor at Three UK and a Customer Care Officer at McDonald's UK. Proven ability to understand customer needs, provide tailored solutions, and maintain high levels of customer satisfaction. Strong communication and interpersonal skills, with a track record of fostering positive relationships with clients and colleagues. Adept at managing multiple tasks efficiently while maintaining a keen attention to detail. Seeking to leverage my skills and experience to contribute to a progressive organization.
Overview
3
3
years of professional experience
Work History
Management Trainee
Malabar Group
Jaipur
03.2024 - Current
- Created and maintained a database of customer information that improved customer service capabilities.
- Provided feedback and guidance to junior employees to help them reach their full potential.
- Assisted with inventory management, ordering, and stocking of medications and supplies.
- Managed daily operations such as cashiering, stocking, and merchandising to ensure smooth store operations.
Customer Relationship Officer
Stay City Group
Edinburgh
09.2023 - 12.2023
- Proven ability to provide exceptional customer service and exceed guest expectations
- Strong interpersonal skills and ability to build positive relationships with guests and colleagues
- Experience with handling guest complaints and resolving issues effectively and efficiently
- Proficient in handling bookings, reservations, and coordinating guest requests to ensure a seamless experience.
- Managed guest inquiries and complaints in a timely and courteous manner, resulting in a 5% reduction in customer service-related complaints.
Customer Care Officer
Mc Donalds
Edinburgh
01.2023 - 09.2023
- Managed customer inquiries and complaints, ensuring prompt resolution and high customer satisfaction levels
- Developed and maintained relationships with key clients, ensuring repeat business and customer loyalty
- Worked collaboratively with cross-functional teams to identify and implement process improvements, enhancing customer support services
- Handled a high volume of inbound calls, responding professionally and accurately to customer queries.
- Managed customer relationships and provided exceptional customer service, resulting in a 3% customer retention rate
- Created a database of customer records that improved customer relations and increased customer satisfaction by 8%
- Provided excellent customer service and resolved customer issues, resulting in a 5-star rating on customer satisfaction surveys.
Senior Sales Advisor
Three UK
Dundee
09.2021 - 08.2022
- In 2022 received 3 times top customer advisor's recognition in the area and store through highlighting product features and benefits in line with customer needs, securing high-value sales by 10%.
- In the first quarter of 2022 received 93% of positive feedback from customers for delivering outstanding in store customer service through attentive care and faultless service.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions to the customers.
- Consistently maximized sales revenue by 20% through achieving monthly targets through effective up selling and cross-selling of associated products.
- Established customer purchasing needs, offering personalized guidance with product and accessory selection.
- Successfully applied various sales techniques to steadily expand customer base by 10% in the 2nd quarter of 2022.
- Greeted and engaged with customers to establish their needs and recommend best possible products to reach monthly sales targets.
Education
Master of Arts - Digital Marketing And Business
ScottMax Business School
United States03-2024
Nano Degree - Data Analytics
Masterschool
United States12.2023
Master of Science - International Business
University of Dundee
Dundee, United Kingdom09.2022
Bachelor of Arts - Business Management
Oxford Brookes University
Oxford, United Kingdom01.2021
HND - Business Management
The Bschool International UK Accredited College
Kottakal, Kerala09.2019
Skills
- Great Communication
- Problem solving
- Attention to detail
- Team player
- Business development
- Active listening
- Flexibility & Adaptability
- Organizational Skills
- Customer Experience Management
- Relationship Building
- Market research
- Analytical
- Exceptional customer service
- Data Visualization
- Tableau
- MS Office
- Leadership Skills
- Market Research Analysis
Languages
Malayalam
First Language
Arabic
Upper Intermediate (B2)
B2
English
Proficient (C2)
C2
Hobbies
- Travelling
- Football
- Digital Marketing
- Phootgraphy
References
References available upon request.
Timeline
Management Trainee
Malabar Group
03.2024 - Current
Customer Relationship Officer
Stay City Group
09.2023 - 12.2023
Customer Care Officer
Mc Donalds
01.2023 - 09.2023
Senior Sales Advisor
Three UK
09.2021 - 08.2022
Master of Arts - Digital Marketing And Business
ScottMax Business School
Nano Degree - Data Analytics
Masterschool
Master of Science - International Business
University of Dundee
Bachelor of Arts - Business Management
Oxford Brookes University
HND - Business Management
The Bschool International UK Accredited College
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