Muhammed Hafis M B

• Multiple Samsung Service Centers – Kochi, India | Aug 2017 – June 2025
• Worked at R Logic, TVSE, GSS, AXONET, QDIGI & MASTERTECH – all Samsung-authorized service centers.
• Maintained continuous employment through ownership transitions and held dual roles across centers in later years.

Responsibilities:

• Installed, tested, and configured Samsung appliances: TVs, air conditioners, refrigerators, washing machines, etc.
• Conducted product demonstrations and trained customers on safety, warranty, usage, and maintenance.
• Handled emergency and priority service calls, including same-day installations and follow-ups.
• Maintained detailed records of installations, repairs, and service reports per Samsung standards.
• Coordinated with logistics and spare parts teams for timely component delivery and installations.
• Took initiative during service center transitions to retain client trust and uphold service continuity.