Muhammed Jamaldeen
Cloud Support Engineer
Coimbatore
Summary
AWS Cloud Support Engineer with 3.5 years of hands‑on experience designing, deploying, and supporting scalable and secure infrastructure on Amazon Web Services. Skilled in Linux (CentOS) and Windows administration, Infrastructure as Code (Terraform), and automation with shell scripting. Strong expertise in Amazon RDS, EC2, VPC networking, and IAM. Proven track record of reducing AWS costs by 30%, improving uptime to 99.9%, and delivering highly available architectures. Certified AWS Solutions Architect Associate.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Cloud Support Engineer
Apexon Pvt Ltd
09.2021 - 05.2025
- Designed and maintained AWS infrastructure (EC2, RDS, S3, VPC, IAM, CloudWatch), achieving 99.9% system uptime.
- Automated provisioning with Terraform, reducing manual configuration time by 40% and improving deployment consistency.
- Configured and administered Amazon RDS (MySQL/PostgreSQL) instances with automated backups, snapshots, Multi‑AZ failover, and read replicas.
- Optimized RDS performance through query analysis, instance right‑sizing, and automated storage scaling.
- Managed Linux (CentOS) and Windows servers for production and development workloads, implementing proactive monitoring and patching to reduce downtime by 20%.
- Configured secure VPC networking (subnets, route tables, NAT/IGW, NACLs) for isolated environments.
- Developed shell scripts to automate backups, deployments, and log rotations, cutting operational overhead by 35%.
- Reduced AWS monthly costs by 15% through EC2 right‑sizing and S3 lifecycle policies.
- Designed a scalable 3‑tier web application with Auto Scaling groups and Elastic Load Balancer (ELB) to handle fluctuating workloads seamlessly.
Desktop support & Engineer
CMS IT Service Pvt Ltd
01.2020 - 08.2021
- Installed, configured, and troubleshot Microsoft Outlook and Active Directory services.
- Provided LAN/WAN network support, user account management, and IT asset handling.
- Handled IT tickets via ITSM, resolving issues with minimal downtime.
- Supported over 50 users with daily technical assistance and hardware configuration.
Education
Master of - Computer Science
Jamal Mohammed Collage
Skills
Cloud Platforms: AWS- EC2, S3, IAM, VPC, RDS, CloudWatch, Lambda, Route53
Operating Systems: Linux, Windows
Infrastructure as Code (IAC): Terraform
Security: IAM Roles & Policies, Key Management
Monitoring Tools: CloudWatch, CloudTrail
Networking: VPC, Subnets, Route Tables, Internet Gateway, NAT Gateway, Transit gateway
Containerization: Docker
Content delivery: CloudFront -CDN
Incident Management: OTRS Ticketing Tool
Tools & Utilities: VS Code, Putty, WinSCP
Certification
AWS Certified Solutions Architect Associate Achieved 2024-11
Timeline
Cloud Support Engineer
Apexon Pvt Ltd
09.2021 - 05.2025
Desktop support & Engineer
CMS IT Service Pvt Ltd
01.2020 - 08.2021
Master of - Computer Science
Jamal Mohammed Collage