Muhammed Mk
CUSTOMER SERVICE AGENT
Kozhikode
Summary
A dynamic professional having 2+ year of experience as an airport customer service executive is seeking to secure a position with a well-established organization with an opportunity to grow and furnish with the working experience.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
OFFICER-AIRPORT OPERATION AND CUSTOMER SERVICE
InterGlobe Aviations Ltd. "Indigo Airlines"
Chennai
08.2023 - Current
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
- Facilitated boarding process for passengers, maintaining organized and efficient environment.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout airport journey.
- Assisted passengers with check-in processes, ensuring smooth and efficient experience.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
- Enhanced customer satisfaction by providing timely and accurate flight information.
Customer Service Executive
AI AIRPORT SERVICE LIMITED
Chennai
03.2022 - 05.2023
- Responsible for ground services of EMIRATES AIRLINES
- Interacting directly with customers and team leaders to maintain high level customer service
- Performing and coordinating functions related to passengers processing at counter, departure and/or arrivals
- Check-in passengers as well as their baggage's, asking security questions before issuing correct boarding pass, seat selection and verify immigration documents
- Providing all announcement for ease of boarding on time departure
- Escorting passengers to flight with special attention to seniors, disabled and minor passengers.
Education
AIRLINE TICKETING AND TRAVEL MANAGEMENT -
Speedwings Aviation Academy
Calicut, Kerala 06.2020 - 05.2021
BBA AIRLINE AND AIRPORT MANAGEMENT - undefined
Bharathiar University
Coimbatore, Tamil Nadu 01.2019 - 2021.04
HSE -
CRHSS VELIMUKKU
Malappuram, Kerala 06.2016 - 07.2018
SSLC -
RAC HSS
Katameri, Kerala 06.2015 - 04.2016
Skills
Customer service
Time management expertise
Excellent interpersonal skills
Effective problem solving
Passenger Assistance
Teamwork
Adaptability
Customer service
Certification
DGR CAT-9
Maritalstatus
Single
Personal Information
- Date of Birth: 10/06/99
- Gender: Male
- Nationality: Indian
Languages
English
Advanced (C1)
Tamil
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Awards
- NAJM appreciation, Emirates Airlines, 2023
- BEST STAR PERFORMER, AI Airport Service Limited, 2023
Disclaimer
I solemnly declare that the information furnished above is free from errors to the best of my knowledge and belief
Timeline
OFFICER-AIRPORT OPERATION AND CUSTOMER SERVICE
InterGlobe Aviations Ltd. "Indigo Airlines"
08.2023 - Current
Customer Service Executive
AI AIRPORT SERVICE LIMITED
03.2022 - 05.2023
AIRLINE TICKETING AND TRAVEL MANAGEMENT -
Speedwings Aviation Academy
06.2020 - 05.2021
BBA AIRLINE AND AIRPORT MANAGEMENT - undefined
Bharathiar University
01.2019 - 2021.04
HSE -
CRHSS VELIMUKKU
06.2016 - 07.2018
SSLC -
RAC HSS
06.2015 - 04.2016
DGR CAT-9
Amadeus
Galileo
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