Muhammed Mohzin KA
ERNAKULAM
Summary
Knowledgeable customer support executive professional offering practical communicative and administration skills. Reliable and collaborative team member, looking for opportunity to develop management skills further.
Overview
7
7
years of professional experience
Work History
Cricket Commentator , Auction Host , Anchor
Freelancer
Ernakulam
09.2022 - Current
- Provided live commentary of cricketing events and other programs, while adhering to broadcasting standards.
- Developed scripts for commentating on specific topics related to the event or program being broadcasted.
- Apart from commentry, hosted for many auctions all over kerala
Cricket Scorer
Ernkalukam District Cricket Association
Ernakulam
09.2017 - Current
- As a part timer, On my cricketing journey i tried this part
- Huge love to Statistics in cricket made me to owe this duty
- It made me to boost my concentration on a particular task as we are that much involved in the game for 6-7 hours of a day.
Customer Support Executive
CRICCLUBS INDIA PVT LTD
HYDERABAD
04.2021 - 08.2022
- Answered incoming phone calls with professionalism and warmth. Provided detailed product information to customers to support informed decision-making.
- Provided exceptionally high levels of customer service via live chat, email, phone and social media.
- Built and maintained excellent relationships with customers, promoting high levels of customer retention.
- Produced detailed, accurate reports on customer support ticket successes and failures to develop strategies for improvement.
- Prioritised and escalated customer feedback and feature requests to ICT team members.
- Provided customers with follow-up emails and other documentation as needed to promote customer support excellence.
- Maintained advanced product knowledge to ensure customers received accurate information.
Social Media Manager Intern
Illucus Digitals
Banglore
10.2020 - 03.2021
- Mentored and trained social media manager on different tasks, supporting continuous professional development.
- Produced high-quality social content, ensuring alignment with brand voice and messaging.
- Delegated different tasks to team members, communicating briefs effectively for optimum results.
Education
Btech , Computer Science - Computer Science Engineering
ILM College of Engineering And Technology
Ernakulam05-2020
Inter Mediate Level, Computer Science - Computer Science
Al-Ameen International Public School
ERNAKULAM05-2015
Certificate of Higher Education - Secondary School Education
Al- Ameen International Public School
Ernakulam05-2013
Skills
- Customer feedback management
- Customer relationship management
- Support ticket reporting
- Strong analytical skills
- Fact-checking
- Effective listening
- Quick Thinking
- Active Observation
- Confident Speaking
Affiliations
- Cricketer
- Singer
- Reader
Languages
Malayalam
First Language
English
Elementary (A2)
A2
Accomplishments
- Won 2nd Position in Mapilapattu competition in all kerala CBSE youth festival back in 2014
- MUHAMMED MOHZIN KA (August12,2015) attended "national workshop on electronics engineering and design NEED-2015" organised by E-SPICE in Association with GREEN INFOTECH, Kochi
- MUHAMMED MOHZIN K A (January22,2016) attended the ACM-India Annual Event 2016 at Al-Saj convention centre ,Trivandrum
Timeline
Cricket Commentator , Auction Host , Anchor
Freelancer
09.2022 - Current
Customer Support Executive
CRICCLUBS INDIA PVT LTD
04.2021 - 08.2022
Social Media Manager Intern
Illucus Digitals
10.2020 - 03.2021
Cricket Scorer
Ernkalukam District Cricket Association
09.2017 - Current
Btech , Computer Science - Computer Science Engineering
ILM College of Engineering And Technology
Inter Mediate Level, Computer Science - Computer Science
Al-Ameen International Public School
Certificate of Higher Education - Secondary School Education
Al- Ameen International Public School
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