Muhammed Naslif
Cabin Crew
Dubai
Summary
Service-oriented professional with years of flight crew experience. Excellent history of using critical thinking and sound judgment to solve challenges. Personable and energetic with firm command of flight safety and regulations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Cabin Crew
Air Arabia
Sharjah
02.2023 - Current
- Providing best 1 customer service to passengers by following company procedures and policies
- Working with excellent crew resource management to build up coordination
- Working with different nationalities to promote multinational team spirit.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
Cabin Crew
Spice jet India - Pvt Ltd
Kochi
06.2019 - 02.2023
- Ensuring outstanding customer service and safety to the passengers during the course of the flight
- Analyzing customer feedback and work on continuous improve in service
- Provide information about amenities, area and promote service
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Cabin Crew
Jet Airways India - Pvt Ltd
Trivandrum
02.2015 - 04.2019
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Stocked cabin with safety guides, airsick bags and cleaning pro
- ducts after every flight.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Ensured safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Education
High School Diploma -
Brennen Higher Secondary School
Thalassery 06.2008 - 03.2010
Bachelor of Arts - Economics & Psychology
Indira Gandhi Open University
06.2020 - 03.2023
Skills
Leading crews
Cabin safety proficiency
Crew leadership
Crew safety
Aircrew functions
Accomplishments
- Attended voluntary trainings and workshops and received a job promotion as a result.
- Displayed a calm demeanor in the most intense situations, which helped boost morale of the entire crew and many passengers.
- Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality by 10%.
- Recognized as Employee of the Month for handling intense situations with poise and compassion.
- Promoted to Senior Cabin Crew both in Jet Airways and Spice JetJetJet
Aircraft Trained
- Airbus 320
- Airbus 321
- Boeing 737-700
- Boeing 737-800
- Boeing 737-900
- Boeing 737-900 (ER)
Certification
Certificate of Customer Service
Timeline
Cabin Crew
Air Arabia
02.2023 - Current
Certificate of Customer Service
07-2022
Bachelor of Arts - Economics & Psychology
Indira Gandhi Open University
06.2020 - 03.2023
Cabin Crew
Spice jet India - Pvt Ltd
06.2019 - 02.2023
Best Crew of the month
02-2019
Dangerous Goods Regulations
08-2015
AVSEC for Air Crew
07-2015
Cabin Crew
Jet Airways India - Pvt Ltd
02.2015 - 04.2019
Frankfinn Institute of Air Hostess and Hospitality Training
05-2011
High School Diploma -
Brennen Higher Secondary School
06.2008 - 03.2010