MUHAMMED RASHID ES
Ernakulam
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Store Manager
Swiggy Instamart
Edapally
08.2023 - Current
- Oversee overall operations of the dark store, ensuring seamless order processing, inventory management, and timely dispatch.
- Develop and implement operational strategies to improve efficiency, reduce costs, and enhance customer satisfaction.
- Conduct regular performance reviews, and provide actionable feedback to the team.
- Act as the primary point of contact for escalations, handling high-priority issues, and ensuring resolutions are in place.
- Ensure compliance with company policies, safety standards, and local regulatory requirements.
Assistant Store Manager
Swiggy Instamart
Ernakulam
03.2022 - 07.2023
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase the company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in the workplace.
- Established objectives to offer team members a clear roadmap to help the company achieve overall goals.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
Cashier Manager - C&A
Reliance Retail ltd
Kalamassery
11.2018 - 03.2022
- Evaluating daily accounting activities, and finding cost-saving methods.
- Tallying cash in hand at the end of the day shift, and planning for the bank cash deposit.
- Experienced in handling accounting duties in a retail environment.
- Outstanding abilities to manage time, the accounting team, and daily general ledger postings.
- Remarkable abilities to analyze and resolve financial issues.
Education
Bachelor of Commerce - Computer Applications
Mahatma Gandhi University
Kottayam03.2022
Skills
- Inventory Management
- Order Fulfillment
- Staff training and development
- Process Improvement
- Leadership and motivation
- Operational Efficiency
- Delivery Management
- Data analysis
- Performance evaluation
- Team management
Languages
- Malayalam, First Language
- English, Advanced
- Hindi, Upper Intermediate
- Arabic , Upper Intermediate
Timeline
Store Manager
Swiggy Instamart
08.2023 - Current
Assistant Store Manager
Swiggy Instamart
03.2022 - 07.2023
Cashier Manager - C&A
Reliance Retail ltd
11.2018 - 03.2022
Bachelor of Commerce - Computer Applications
Mahatma Gandhi University
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