MUHAMMED RIYAS
OPERATIONS AND SHIFT SUPERVISOR
PALAKKAD
Summary
Dynamic operations supervisor with proven expertise at Ben Cabs Malta, enhancing customer satisfaction through effective complaint resolution and staff training. Skilled in cash handling and operations management, I fostered a safe workplace while implementing strategies that improved efficiency and compliance. Strong communicator with a knack for creative problem-solving.
Overview
7
7
years of professional experience
3
3
Languages
Work History
OPRATIONS AND SHIFT SUPERVISOR
BEN CABS MALTA
03.2022 - Current
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
SALES AND MARKETING ASSISTANT
VERTEX VENDING LTD MALTA
06.2020 - 02.2022
- Assisted call-in customers with questions and orders.
- Boosted sales revenue by developing and implementing targeted marketing strategies.
- Developed strong relationships with vendors and negotiated contracts, achieving cost savings on promotional materials purchases.
- Assisted in the creation of sales presentations tailored to individual client needs, resulting in higher closing ratios.
- Enhanced client relationships through regular communication, addressing concerns, and providing prompt solutions.
- Managed various marketing campaigns for successful product launches and increased brand awareness.
- Supported sales team by providing timely updates on inventory levels, ensuring adequate stock availability for meeting customer demands.
- Managed customer expectations and helped navigate sales processes.
- Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.
- Collaborated closely with sales team to manage leads and help with proposals.
QUALITY ASSURANCE TECHNICIAN
TERRACORE LTD MALTA
07.2018 - 02.2020
- Analyzed test data to determine performance and reliability of materials
- Performed thorough inspections of incoming materials and outgoing products.
- Developed quality assurance plans by conducting hazard analyses, identifying critical control points and establishing critical limits.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Developed strong relationships with suppliers, working collaboratively to ensure materials met required quality standards.
- Adjusted, repaired and replaced defective parts and materials.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Education
Bachelor Of Business Administration - Computer Applications Development
GHSS KARIMBA
Karimba 04.2015
Skills
Safety understanding
Timeline
OPRATIONS AND SHIFT SUPERVISOR
BEN CABS MALTA
03.2022 - Current
SALES AND MARKETING ASSISTANT
VERTEX VENDING LTD MALTA
06.2020 - 02.2022
QUALITY ASSURANCE TECHNICIAN
TERRACORE LTD MALTA
07.2018 - 02.2020
Bachelor Of Business Administration - Computer Applications Development
GHSS KARIMBA
Similar Profiles
Christina GardnerChristina Gardner
Office Administrator/Dispatch Supervisor at Fifth Avenue Cabs/94 CabsOffice Administrator/Dispatch Supervisor at Fifth Avenue Cabs/94 Cabs
Gloria BartonGloria Barton
Passenger assistant at A2B Taxi CabsPassenger assistant at A2B Taxi Cabs
Tariro ChangauTariro Changau
Team Leader, Branch Manager at CABS Platinum ClubTeam Leader, Branch Manager at CABS Platinum Club