MUHAMMED SAJID KAROTHUKUZHY ALIYAR
DOHA
Summary
Detail-oriented customer service professional with expertise in multitasking and problem resolution. Proficient in communication, negotiation, and strategic planning for international and domestic shipment arrangements. Extensive knowledge of freight forwarding and logistics, skilled in various shipping and tracking software. Eager to leverage strong organizational skills in an entry-level customer service role to contribute to team success in achieving company objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cargo Service Agent
QATAR AVIATION SERVICES
DOHA, QATAR
08.2022 - Current
- Negotiated and arranged transport of goods with shipping or freight companies.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Liaised with customers provide status updates and explain cargo shipment delays.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Examined cargo and freight shipments to check goods' condition.
- Entered shipping information into computer system and estimated freight and postal rates.
- Originated and implemented operational processes and procedures, amplifying productivity.
Customer Agent
AIASL (AIR INDIA)
TAMIL NADU, INDIA
03.2020 - 07.2022
- Communicated with customer to understand needs and concerns.
- Developed solutions for customer independently and with manager.
- Maintained open lines of communication with external and internal customers.
- Recommended changes in process and procedures based on customer feedback.
Customer Service Agent
BHADRA INDIA INTERNATIONAL PRIVATE LIMITED
TAMIL NADU, INDIA
06.2019 - 03.2020
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Adapted to new applications and maintained knowledge of current technologies.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Education
Bachelor of Arts - Tourism And Travel Management
MAHATMA GHANDI UNIVERSITY
04.2019
CARGO SECURITY - Aviation Management
VISION SCHOOL OF AVIATION
04.2019
Skills
- Cargo and Freight
- Customer Service
- Storekeeping
- Inventory, warehousing Logistics
- Baggage Handling
- Customer Relationship Management
Certification
- Certified IATA LAR
- Certified DPA, QATAR AIRWAYS - 24MONTHS
- Certified CWO ( Cargo Warehouse Operations)
- Certified PHARMA Acceptance
- Certified Safety And Security
LANGUAGES
Malayalam: Native language
Hindi: C2 Proficient
Tamil: C1 Advanced
Arabic: B1 Intermediate
English: C2 Proficient
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Affiliations
- International Customer Service Association
- Association of Information Technology Professionals
Timeline
Cargo Service Agent
QATAR AVIATION SERVICES
08.2022 - Current
Customer Agent
AIASL (AIR INDIA)
03.2020 - 07.2022
Customer Service Agent
BHADRA INDIA INTERNATIONAL PRIVATE LIMITED
06.2019 - 03.2020
Bachelor of Arts - Tourism And Travel Management
MAHATMA GHANDI UNIVERSITY
CARGO SECURITY - Aviation Management
VISION SCHOOL OF AVIATION