Muhammed Sherin M
Customer Service Executive
Trivandrum
Summary
Dynamic professional with a proven track record at Thiruvananthapuram Airport, excelling in hardware installation and fostering teamwork. Achieved significant inventory accuracy and enhanced terminal efficiency through innovative strategies. Adept at remote desktop support, demonstrating strong leadership and commitment to organizational success.
Overview
6
6
years of professional experience
1
1
Certification
4
4
Languages
Work History
Terminal Assistant
Thiruvananthapuram Airport
12.2024 - 12.2025
- Maintained accurate inventory records, reducing discrepancies and ensuring availability of necessary supplies.
- Ensured safe and efficient terminal operations with thorough inspections and adherence to safety regulations.
- Enforced security protocols within the terminal area to protect personnel, assets, and sensitive information from potential threats or breaches.
- Enhanced terminal efficiency by streamlining processes and implementing new organizational strategies.
- Promoted a positive working environment by effectively addressing employee concerns and fostering teamwork.
- Contributed to the overall success and growth of the organization by consistently meeting performance objectives and demonstrating a strong commitment towards achieving company goals.
Team Leader
Transworld Logistics , DUBAI
02.2023 - 10.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Front Office Executive Assistant
Neelakanta Resort
02.2022 - 12.2022
- Coordinated travel arrangements for executives, optimizing itineraries and minimizing travel expenses.
- Organized critical employee training sessions; promoted professional growth opportunities and skill development within the company.
- Developed strong relationships with vendors, negotiating favorable terms for supplies and services needed by the organization.
- Assisted with event coordination, managing logistics and facilitating successful execution of company functions.
Sales Executive
Mobile Point
01.2020 - 12.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Education
Bcom Tax -
St Xaviers Thumba
Thiruvananthapuram04.2022
High School Diploma -
St Antonys Public School
Thiruvanathapura.04.2019
Skills
Hardware installation
Timeline
Terminal Assistant
Thiruvananthapuram Airport
12.2024 - 12.2025
Team Leader
Transworld Logistics , DUBAI
02.2023 - 10.2024
Front Office Executive Assistant
Neelakanta Resort
02.2022 - 12.2022
Sales Executive
Mobile Point
01.2020 - 12.2021
Bcom Tax -
St Xaviers Thumba
High School Diploma -
St Antonys Public School