Muhammed Shezin K.P
Thalassery
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Provides customer service to guests at hotels and other hospitality establishment.
Overview
2024
2024
years of professional experience
Work History
Intern
calicut international airport
calicut
02.2024 - 02.2024
- Collaborated with team members to create a comprehensive social media strategy.
- Answered customer inquiries over the phone and through email.
- Resolved customer complaints regarding services in a professional manner.
- Provided compassionate assistance to clients in need of help.
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
Intern
akbar travels
Thalassery
- Created content for website pages, blog posts, and other online platforms.
- Compiled weekly reports on customer feedback and satisfaction ratings.
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Set specific goals for projects to measure progress and evaluate end results.
Education
diploma in Aviation Management
Shree Devi Collage Mangalore
Mangalore 08-2024
Diploma in Hospitality Management
Shree Devi Collage Mangalore
Mangalore08-2024
BBA -
Shree Devi Collage Mangalore
Mangalore07-2024
Body Language Secrets
Mind Luster
Www.mindluster.com11-2023
Plus 2 Computer Science
Chirakkara Higher Secondary School Thalassery
Thalassery03-2021
Fundamental Digital Marketing
Google
Google Digital Unlock05-2020
SSLC
St.josephs Higher Secondary School Thalasserey
Thalassery03-2019
Skills
- Problem-Solving
- Malayalam Fluency
- Hindi Fluency
- English Fluency
- Good Communication
- Organization Skills
- Customer Relationship Management
- Customer Service
- Time Management
Timeline
Intern
calicut international airport
02.2024 - 02.2024
Intern
akbar travels
diploma in Aviation Management
Shree Devi Collage Mangalore
Diploma in Hospitality Management
Shree Devi Collage Mangalore
BBA -
Shree Devi Collage Mangalore
Body Language Secrets
Mind Luster
Plus 2 Computer Science
Chirakkara Higher Secondary School Thalassery
Fundamental Digital Marketing
Google
SSLC
St.josephs Higher Secondary School Thalasserey
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