Muhammed Thayyib
Operations Manager
Kannur - Kerala
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
27
27
years of post-secondary education
Work History
Operations Manager
Osmcart Retail Pvt Ltd
Kannur - Kerala
09.2022 - 01.2024
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager
Olgutz Lifestyle And Entertainment LLP
05.2018 - 08.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
Manager
Noor Dental Clinic
07.2016 - 04.2018
- Ensure efficient running of the dental clinic in accordance with established procedures and protocols.
- Monitor and maintain the clinic budget, expenses and revenues.
- Complete administrative functions including bank deposits,revenue posting, payroll of dentist and staffs.
- Support marketing and promotion initiatives.
Sales Head
Ultimate Building Solutions
07.2015 - 06.2016
- Managing stock levels,ordering stock and making key decisions on stock control.
- Analyzing sales figures and forecasting future sales volumes to maximise profits.
- Ensuring standard for sales,customer service and safety are met.
- Delegating workload among sales team.
- Assisting and supervising in sales operations,pricing and sales enquiries.
Business Development Executive
Eco Cell Arabiz FZC
04.2014 - 06.2015
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support client acquisition.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Sales and Marketing Executive
Eco Cell Inc
01.2012 - 03.2014
- Generating sales lead,managing customer relationships.
- Follow-up and progressing all new leads or potential sales enquiries.
- Making sales calls and handling enquiries from existing customers.
- Liaising with supplies to check the progress of existing orders.
- Making accurate cost calculations and providing customers with sales quotations.
Education
MBA - Human Resource And Finance
Chinmaya Institute of Technology, Kannur Universit
Kannur - Kerala 07.2009 - 07.2011
B.B.M - International Business
Garden City College, Bangalore University
Bangalore, Karnataka 07.2004 - 06.2007
Higher Secondary Education - Commerce
Sree Narayana Vidya Mandir Sr. Sec. School
Kannur - Kerala 05.2002 - 05.2024
Senior Secondary Education -
New Indian Model School
Dubai, United Arab Emirates 03.2002 - 03.2002
Skills
P&L Management
Marketing
Organizational Management
Customer Retention
Data Analysis
Performance Monitoring
Performance Reporting
Inventory Management
Customer Service
Business Development
Timeline
Operations Manager
Osmcart Retail Pvt Ltd
09.2022 - 01.2024
Store Manager
Olgutz Lifestyle And Entertainment LLP
05.2018 - 08.2022
Manager
Noor Dental Clinic
07.2016 - 04.2018
Sales Head
Ultimate Building Solutions
07.2015 - 06.2016
Business Development Executive
Eco Cell Arabiz FZC
04.2014 - 06.2015
Sales and Marketing Executive
Eco Cell Inc
01.2012 - 03.2014
MBA - Human Resource And Finance
Chinmaya Institute of Technology, Kannur Universit
07.2009 - 07.2011
B.B.M - International Business
Garden City College, Bangalore University
07.2004 - 06.2007
Higher Secondary Education - Commerce
Sree Narayana Vidya Mandir Sr. Sec. School
05.2002 - 05.2024
Senior Secondary Education -
New Indian Model School
03.2002 - 03.2002