MUHAMMED THUFAIL

• Deliver exceptional customer service and create a positive shopping experience while achieving sales and service KPIs.
• Drive customer sales and profit by focusing on conversion, UPT, ATV, SOR, and membership.
• Support the Department Manager in daily store operations and lead the team in the manager's absence.
• Take ownership of store opening and closing procedures, ensuring all operational routines are completed accurately.
• Prepare and update the Daily Sales Report (DSR) and complete end-of-day system closing.
• Handle Cash Office responsibilities, including cash counting, safe count, till audits, and cash reconciliation.
• Brief the team on daily priorities, loss prevention, and H&M operational routines.
• Execute visual merchandising according to H&M standards to maintain an inspiring shopping environment.
• Manage stockroom operations, ensuring accurate stock handling, replenishment, and inventory organization.
• Support onboarding and training of new colleagues by sharing H&M routines, best practices, and customer service standards.
• Ensure compliance with health & safety, security, and loss prevention procedures.
• Recognized as a high performer through PDR and contributed to improving store performance.
• Increased membership sign-ups and contributed to winning store performance competitions.
• Take ownership of additional responsibilities assigned by the Store Manager to ensure smooth daily operations.

- Delivered excellent customer service and built strong customer relationships to drive sales.

- Achieved individual and store sales targets through effective product knowledge and selling techniques.

- Assisted customers with styling advice and product recommendations to enhance their shopping experience.

- Maintained visual merchandising standards in line with brand guidelines.

- Managed stock replenishment, size availability, and inventory organization to ensure smooth store operations.

- Processed billing, cash, card, and digital payments accurately.

- Handled customer queries, returns, and exchanges professionally.

- Supported store opening and closing activities while maintaining operational standards.

- Worked closely with the team to achieve daily, weekly, and monthly business goals.

- Ensured excellent housekeeping, loss prevention, and health & safety standards throughout the store.

- Delivered exceptional customer service and personalized styling advice to maximize sales and customer satisfaction.

- Achieved individual and store sales targets by building strong customer relationships and driving repeat business.

- Managed visual merchandising activities to ensure attractive product displays in line with brand standards.

- Supported daily store operations, including opening and closing procedures.

- Handled billing, cash, card, and digital payment transactions accurately.

- Maintained stock availability through regular replenishment, inventory checks, and stockroom organization.

- Assisted in receiving deliveries, stock transfers, and inventory management.

- Resolved customer queries, returns, and exchanges in a professional manner.

- Trained and guided new team members on store operations, customer service, and sales techniques.

- Maintained high standards of housekeeping, loss prevention, and operational compliance.

- Recognized as Best Employee of the Month four times for outstanding sales performance and customer service.

- Took additional responsibility for Visual Merchandising, ensuring the store presentation supported sales and brand standards.