MUHAMMED ALTHAF P A
ERNAKULAM
Summary
Retail Store Manager with expertise in employee training and operational efficiency. Achieved significant improvements in customer satisfaction and sales through effective team leadership. Proficient in financial analysis, successfully managed budgets to enhance profitability while promoting a collaborative work environment.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
POLSKI KEBAB
ERNAKULAM
02.2023 - Current
- Managed day-to-day restaurant operations, ensuring adherence to budgetary and inventory controls.
- Conducted weekly meetings to discuss performance challenges and provide actionable feedback.
- Oversaw staff recruitment, onboarding, training, and evaluation processes for operational excellence.
- Inspected dining room regularly for cleanliness and compliance with health standards.
- Coached team on strategies to enhance performance and improve guest relations.
- Created menu items reflecting customer preferences and industry trends for increased sales.
- Analyzed financial data to pinpoint cost-saving opportunities and enhance profitability.
- Resolved service-related complaints promptly to uphold high standards of customer satisfaction.
Director of Marketing and Operations
MAT INDIA
ERNAKULAM
08.2017 - Current
- Collaborated in team environments to enhance workplace productivity.
- Operated equipment and machinery following safety protocols.
- Maintained current knowledge through ongoing education and advanced training.
- Worked with diverse coworkers to achieve goals and resolve product-related issues.
- Assisted customers by addressing requests and answering inquiries to boost satisfaction.
- Utilized technical skills to troubleshoot complex problems and implement effective solutions.
- Achieved cost savings by developing innovative solutions for operational challenges.
- Updated databases with accurate information to ensure data integrity.
Education
Bachelor of Commerce - Finanace And Taxation
RAJAGIRI COLLEGE OF MANAGEMENT & APPLIED SCIENCE
Kakkanad05-2017
HIGHER SECONDARY - Commerce
ST.PAUL'S INTERNATIONAL SCHOOL
KALAMASSERY05-2014
MATRICULATION -
ST.PAUL'S INTERNATIONAL SCHOOL
KALAMASSERY05-2012
Skills
- Employee training and development
- Inventory control and management
- Payroll administration
- Customer service and relations
- Financial analysis and reporting
- Team building and leadership
- Sales optimization strategies
- Business management principles
- Operational efficiency techniques
- Strategic business planning
- Technology proficiency in tools
- Market analysis and research
- Multitasking abilities
- Business growth initiatives and strategies
- Purchasing and planning expertise
Languages
Malayalam
First Language
Hindi
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Timeline
Retail Store Manager
POLSKI KEBAB
02.2023 - Current
Director of Marketing and Operations
MAT INDIA
08.2017 - Current
Bachelor of Commerce - Finanace And Taxation
RAJAGIRI COLLEGE OF MANAGEMENT & APPLIED SCIENCE
HIGHER SECONDARY - Commerce
ST.PAUL'S INTERNATIONAL SCHOOL
MATRICULATION -
ST.PAUL'S INTERNATIONAL SCHOOL
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