Muhammed Nihal Najeeb Pk
Customer Service Advisor
Bengaluru
Summary
I would like to associate myself with a reputed organization where there is a scope to enrich my knowledge and career prospects and where my knowledge and skills are utilized properly in visualizing the organizational as well as individual goals.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Digital Advisor and Retention Specialist at Optus
247.ai
02.2024 - 08.2025
- Strategically engage with customers whose contracts are nearing expiration to offer incentives or solutions that encourage them to continue their service. This includes analyzing customer data to tailor retention strategies.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to customer at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Utilized advanced CRM tools such as Jarvis to track customers interactions efficiently and providing suitable and best solution
- Managing multiple customers at a time
Human Resources Intern
Basket Hunt Pvt Ltd
Remote
08.2023 - 10.2023
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Updated and maintained employee records to respond quickly to requests for information.
- Developed strong written and verbal communication skills.
- Created and updated tracking spreadsheets using MS Excel.
Education
BBA - Business Administration And Management
Kannur University
04-2022
Skills
Proficiency in understanding and implementing the task
Flexible to manage any critical situation and pressure
Quick and independent learner
undefinedHobbies
Reading Books
Volunteering
Photography
Timeline
Digital Advisor and Retention Specialist at Optus
247.ai
02.2024 - 08.2025
Human Resources Intern
Basket Hunt Pvt Ltd
08.2023 - 10.2023
BBA - Business Administration And Management
Kannur University
Similar Profiles
Abdu Sarhan Mohiuddin GAbdu Sarhan Mohiuddin G
Digital Interaction Advisor – Retention Team, Optus (Australia) at 247.ai Customer Private LimitedDigital Interaction Advisor – Retention Team, Optus (Australia) at 247.ai Customer Private Limited
Alejandra Ruiz RamirezAlejandra Ruiz Ramirez
Trainer at 247.aiTrainer at 247.ai
Ahmed Aqil SyedAhmed Aqil Syed
Team Leader at 247.aiTeam Leader at 247.ai
Bharath Reddy KBharath Reddy K
Lead Securities Analyst at Wells FargoLead Securities Analyst at Wells Fargo
Jyoti KumariJyoti Kumari
Senior Analyst at Pratt & WhitneySenior Analyst at Pratt & Whitney