Work Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Ottappalam, KL, IN
Open to relocation: Yes
Muhammed Rameez M
Customer-focused And Well-groomed Service
Ottappalam,KL
Work Preference
Summary
Poised and service-driven professional with over five years of experience in high-end hospitality, guest relations, and operational service excellence. Skilled in delivering refined customer experiences, maintaining composure under pressure, and communicating with elegance in multicultural environments. Certified in Airline Cabin Crew Service and trained in Nursing & Patient Care, bringing strong safety awareness, empathy, and polished professional presentation. Dedicated to representing a world-class airline with grace, exceptional service standards, and commitment to passenger comfort and well-being.
Overview
4
4
Languages
10
10
years of professional experience
Work History
Manager
BURGER iNN
Ottapalam, Kerala
08.2026 - Current
- Directed daily operations to ensure consistent workflow, staffing coverage, and service quality.
- Coordinated team priorities, assigning responsibilities and resolving bottlenecks to maintain productivity.
- Monitored performance standards and addressed issues to improve compliance and accountability.
- Implemented process improvements that reduced delays and supported smoother department operations.
- Trained staff on procedures, expectations, and best practices to strengthen team capability.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Computer Operator
Boby Chemmanur International Group
Thrissur
01.2024 - 05.2026
- Worked across 7 major showroom branches, ensuring smooth system operations, customer data handling, and coordination with sales and accounts teams.
- Currently assigned to the Diamond Manufacturing Unit, managing production-related data, updating system records, maintaining reports, and supporting workflow tracking.
- Maintained a high level of accuracy in data entry tasks, generated reports covering details about data, system operation, and error monitoring, resulting in improved overall data quality.
Accountant
Albaik Feasto Express
Ottappalam, India
11.2021 - 03.2023
- Processed daily transactions accurately, ensuring compliance with company policies and enhancing cash handling efficiency.
- Maintained meticulous financial records, supporting audits and improving overall data accuracy and reliability.
- Trained new staff on financial reporting systems, fostering a collaborative environment and improving team efficiency.
Event Operations Captain
ITL World Choice Caterers
Palakkad, India
02.2017 - 07.2020
- Organized and managed all facets of event planning through to operational delivery, including catering, labor recruitment, client liaison, and floor layout.
- Led the coordination of event logistics, ensuring seamless execution and high client satisfaction throughout all phases.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Event Operations Supervisor
Noorjahan Catering Service & Event Management
Palakkad, India
02.2017 - 07.2020
- Organized corporate events, including luncheons, dinners, conferences, and special events.
- Gathered event requirements, including venues, budgets, guest lists, catering, and event timelines through face-to-face client meetings.
- Trained and mentored junior staff on best practices for event setup and operations, improving team efficiency and performance.
- Collaborated with team members to achieve target results.
Education
Diploma - Nursing And Patient Care
Alison
Online 04.2001 -
Diploma - Airline Cabin Crew Service
Alison
Online 04.2001 -
Post-Baccalaureate Diploma - SAP (Fi-Co), TALLY + GST
National Computer Institute
Palakkad, India 04.2001 -
Bachelor of Commerce - Computer Application
Sadanam Institute of Commerce & Management
Palakkad, India 04.2001 -
Skills
Exceptional Customer Service
Strong Situational Awareness
Cultural Adaptability
Basic First Aid & Patient Care Knowledge
Multitasking & Attention to Detail
Guest Handling & Care
Timeline
Manager
BURGER iNN
08.2026 - Current
Computer Operator
Boby Chemmanur International Group
01.2024 - 05.2026
Accountant
Albaik Feasto Express
11.2021 - 03.2023
Event Operations Captain
ITL World Choice Caterers
02.2017 - 07.2020
Event Operations Supervisor
Noorjahan Catering Service & Event Management
02.2017 - 07.2020
Diploma - Nursing And Patient Care
Alison
04.2001 -
Diploma - Airline Cabin Crew Service
Alison
04.2001 -
Post-Baccalaureate Diploma - SAP (Fi-Co), TALLY + GST
National Computer Institute
04.2001 -
Bachelor of Commerce - Computer Application
Sadanam Institute of Commerce & Management
04.2001 -