Muhammed Shafi P P
Retail Store Manager
Cochin
Summary
A competent professional with over 9 years of experience in the Retail Sector.Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Retail Store Manager
Reliance Retail LTD
Kochi
07.2022 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Created employee schedules to align coverage with forecasted demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Generated spreadsheets detailing sales information..
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved customer service issues promptly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Store In Charge
Dyson by Premium lifestyle India Pvt Ltd
Kochi
04.2021 - 06.2022
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Retail Store Manager
Kama Ayurveda Pvt Ltd
Kochi
01.2018 - 06.2021
- Express top-level operational excellence at store through appearance, cash handling, visual merchandising, loss prevention and inventory control
- Provide complete security and safety people and assets at store
- Analyze and develop talent in team for future escalation
- Respond to each guest when at store with courteous, prompt, and friendly service and after transaction is done thank them
- Oversee and develop skills of team for guest service to provide impressive friendly service to all customers visiting store.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
Store Manager
Kids World
Kannur
12.2016 - 01.2018
- Part of the Sales Management responsible for the daily planning, organization and follow up of all sales floor activities within the store
- Responsibilities: To complete the Daily Morning Inspection Checklist and management floor walks as and when required.
- Identify training needs for staff and ensure that all staff are suitably trained in all procedures and process.
- Implementing the policy & strategy framed by company effectively
- Preparing the monthly, quarterly, and yearly plans and target reports to the top Management
- Maintaining the stock of product on daily basis to ensure the availability of all models
- Concentration on the proper display/merchandising of product and offers.
Limousine Supervisor
Al, Novotel Deira City
Dubai
07.2015 - 09.2016
- Ensure customer complaints are dealt with in accordance with company policy
- Planned and established transportation routes, work schedules and operator assignments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided information on various sites throughout Dubai and UAE area, relaying little-known stories to provide interest.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Beauty advisor
The Body Shop-Quest, Retail Pvt Ltd
Kochi
04.2014 - 06.2015
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Recommended specific hair and beauty products to meet individual customer needs.
- Recorded notes for future reference about customer preferences and services delivered.
Mobile technician
AM Mobiles
Bangalore
12.2011 - 11.2012
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
Education
PG Diploma - Hospital Management
Annamalai University
Chidambaram 06.2018 - 06.2019
Madurai Kamaraj University
Madurai 06.2014 - 06.2017
Skills
Honesty & Integrityundefined
Timeline
Retail Store Manager
Reliance Retail LTD
07.2022 - Current
Store In Charge
Dyson by Premium lifestyle India Pvt Ltd
04.2021 - 06.2022
PG Diploma - Hospital Management
Annamalai University
06.2018 - 06.2019
Retail Store Manager
Kama Ayurveda Pvt Ltd
01.2018 - 06.2021
Store Manager
Kids World
12.2016 - 01.2018
Limousine Supervisor
Al, Novotel Deira City
07.2015 - 09.2016
Madurai Kamaraj University
06.2014 - 06.2017
Beauty advisor
The Body Shop-Quest, Retail Pvt Ltd
04.2014 - 06.2015
Mobile technician
AM Mobiles
12.2011 - 11.2012
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