Summary
Skills
Work History
Education
Overview
Websites
Languages
GeneralManager
MUHAMMED YASEEN C

MUHAMMED YASEEN C

Corporate Agency Manager
ERNAKULAM,KL

Summary

Dynamic Corporate Agency Manager at HDFC LIFE with a proven track record in driving customer satisfaction and sales growth. Leveraging strong financial acumen and relationship-building skills, I excelled in developing strategies that increased efficiency and expanded clientele. Recognized for achieving retention targets and delivering exceptional service in competitive environments.

Skills

  • Marketing knowledge
  • Financial Acumen
  • Creativity and Innovation
  • Assertiveness
  • Product Recommendations
  • Banking
  • Relationship Building
  • Policy Management
  • Excellent Communication
  • Relationship review process
  • Service assistance
  • Value Selling
  • Customer Service
  • Sales Reporting
  • Performance monitoring
  • Customer satisfaction
  • Employee training
  • Customer complaints
  • Data analysis
  • Sales strategy
  • Networking skills
  • Relationship management
  • Sales management
  • Staff development

Work History

Corporate Agency Manager

HDFC LIFE
Ernakulam
03.2025 - Current
  • Monitored performance metrics to track progress against organizational targets.
  • Collaborated with staff members on various projects aimed at increasing customer satisfaction levels.
  • Supported agency partner campaign execution for many campaigns, facilitating effective use of technologies to achieve stated partner objectives.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer complaints regarding service issues or billing disputes promptly.
  • Developed strategies to increase efficiency within the organization.
  • Analyzed client data to identify trends in customer needs and preferences.
  • Sought out new clients and developed clientele by networking to find new customers.
  • Developed appropriate quotes based on risk information.
  • Met with division leaders and consultants to discuss strategies to increase sales.
  • Actively sought out new business opportunities through networking events or cold calling prospects.

Trainee

BAJAJ FINSERV
Ernakulam
01.2025 - 04.2025
  • Negotiated policy terms and premiums with potential clients, ensuring competitive offers.
  • Exceeded assigned sales and retention targets each quarter by upselling insurance products.
  • Achieved repeat business and referrals through personalized services.
  • Maintained up-to-date knowledge of health care reform laws and regulations.
  • Monitored clients' insurance coverages to ensure changing needs were met.

Relationship Officer

AXIS BANK
Ernakulam
12.2023 - 01.2025
  • Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
  • Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
  • Explained the various types of loans available and advised on the best product suited for customer's needs.
  • Analyzed loan applications and supporting documents to determine eligibility for approval.
  • Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.

Business Facilitator

ICICI BANK
Ernakulam
06.2023 - 12.2023
  • Prepared documents for regulatory compliance audits.
  • Assisted customers in opening new accounts and resolving any queries or issues they had.
  • Provided excellent customer service through active listening and problem solving skills.
  • Prepared detailed reports summarizing the status of each loan portfolio on a monthly basis.
  • Drafted reports summarizing research findings, providing insights into strategic decisions.
  • Consulted with business customers and presented payment card solutions to help businesses streamline expense management and optimize cash flow.

Floor Manager

BAHA RESIDENCY
Ernakulam
01.2020 - 05.2023
  • Created daily work schedules for staff members according to the needs of the business.
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
  • Maintained a safe, clean and organized floor environment.
  • Provided exceptional customer service by addressing inquiries promptly and professionally.

Education

MBA - Marketing Management

UTTARANCHAL UNIVERSITY
Ernakulam
02-2027

Bachelor of Commerce - Accounting And Finance

BARATHIYAR UNIVERSITY
ERNAKULAM
07-2024

High School Diploma -

GHSS EDAPPALLY
ERNAKULAM
05-2019

SSLC -

GHSS EDAPPALLY
ERNAKULAM
03-2017

Overview

5
5
years of professional experience

Languages

Malayalam
First Language
English
Intermediate (B1)
B1

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MUHAMMED YASEEN CCorporate Agency Manager