Muhmadsalim Huda
Botad
Summary
Proactive and meticulous Banker with over 13 years of experience in banking industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels. Dynamic and attentive Preferred relationship manager specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
HDFC Bank Ltd
05.2014 - Current
- Manage & Supervise operations in the Branch with the objective of delivering timely, efficient & productive processing service within the statutory, regulatory and operation norms of the Bank.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Examined tellers' reports of daily transactions for accuracy.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Referred customers to other banking departments for specialized services.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Officer
ICICI Bank Ltd
02.2010 - 04.2014
- Play role of clearing officer, head teller, , Trade & Foex officer, customer service officer Customer service matrix officer( FCRM Champ) and internal helpdesk owner at branch
- Also managing audit & compliance activities.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Sold and cross-sold bank products to new and existing customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted with training of new tellers on policies and procedures.
Territory Manager
Cipla LTD.
04.2008 - 02.2010
- Achieve monthly target with the help of team, build relationship with stockiest, chemist and generate Rx from physicia
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Relationship Manager
India Infoline Ltd.
05.2007 - 03.2008
- Make client for the demat and trading A/c and generate brokerage from them
- Achieve target on monthly basis
- Work with team
- Also market mutual fund and insurance policies.
Education
Master Of Business Administration - Finance And Marketing
NSVKMS MBA SCHOOL
Visnagar06.2007
B.Com. - Audit And Accounting
K B Arts And Commerce College
Botad03.2005
Skills
- Business planning and Developments
- Staff Development
- Business Administration
- Customer Relationship Management (CRM)
- Lead Generation
- Brand Management
- Verbal and Written Communication
- Sales Techniques
- Proficient in preferred banking program
- Financial Advising
- Relationship Building and Management
- Customer Service-Oriented
- Creative Thinking
Certification
- O level Finance & Accounting, ITI, Bhavnagar
- Confluence 2006 IIM, Ahemdabad
- 3 year consecutive MDGH LI objective certification.
- IRDA CERTIFICATION
- AMFI CERTIFICATION
- NCFM CASH MODULE CERTIFICATION
Languages
English
Hindi
Gujarati
Professional Academic Qualification
- MBA, NSVKMS MBA College Visnagar, Hem North Gujarat University, Patan, 2007
- B.com, K.B.Colledge Botad, Bhavnagar University, 2005
- 12TH, M.D Shah Vidhyalaya, GSEB, 2002
- 10TH, R.C.A. Shah Boyes High-schooll, GSEB, 1998
Computer Skills
Have sound operational knowledge of DOS, Windows, MS Office, Excel & Powerpoint. Also quite knowledge of Internet.
Personal Information
- Father's Name: Mr. Chimanlal Huda
- Date of Birth: 02/13/1983
- Marital Status: Married and have 2 kids
Hobbies and Interests
- Make new friends and contacts
- Listening to music
- Short Script writing.
Timeline
Manager
HDFC Bank Ltd
05.2014 - Current
Officer
ICICI Bank Ltd
02.2010 - 04.2014
Territory Manager
Cipla LTD.
04.2008 - 02.2010
Relationship Manager
India Infoline Ltd.
05.2007 - 03.2008
Master Of Business Administration - Finance And Marketing
NSVKMS MBA SCHOOL
B.Com. - Audit And Accounting
K B Arts And Commerce College
Similar Profiles
KAMALA SUBRAMANIANKAMALA SUBRAMANIAN
Senior Vice President and Unit Head at HDFC Bank Limited, HDFC BankSenior Vice President and Unit Head at HDFC Bank Limited, HDFC Bank
Karimulla KullampalliKarimulla Kullampalli
Branch Manager at HDFC BANK LTDBranch Manager at HDFC BANK LTD
Oshin KambojOshin Kamboj
Manager at HDFC Bank LtdManager at HDFC Bank Ltd