Mujahid B

• Analyzed regional markets and competitor performance to identify and finalize high-potential store locations.
• Successfully launched 10+ retail stores across Bangalore, Chennai, and Hyderabad, ensuring timely and efficient go-to-market execution.
• Coordinated with project, operations, and retail teams to manage end-to-end store setup, including layout, branding, fixtures, and operational readiness.
• Conducted regular business reviews with Store Managers and sales teams to track performance, identify gaps, and drive corrective actions.
• Consistently exceeded annual sales targets through proactive prospecting, disciplined pipeline management, and strong follow-ups.
• Drove sustained revenue growth by executing local marketing initiatives and tailoring sales strategies to regional customer behavior.
• Executed 1-day express delivery operations via EV vehicles, generating ₹15L+ in incremental business while improving customer satisfaction.
• Visited and supported new and underperforming stores to stabilize operations, improve conversions, and strengthen team capability.
• Increased overall sales revenue by developing and implementing strategic business plans and expanding the regional client base.
• Led training and capability development for Sales Executives, Store Managers, and ABMs in product knowledge, consultative selling, and account management.
• Worked closely with supply chain and warehouse teams to ensure optimal stock availability and faster fulfillment across stores.
• Strengthened brand presence through local activations, in-store promotions, and partner collaborations.

Key responsibilities:

• Successful Store Openings: Demonstrated proficiency in managing offline retail stores, successful launch and operation, resulting in increased brand presence and revenue growth.
• Talent Acquisition and Team Building: Recruiting, onboarding, and cultivating high-performing retail teams by conducting interviews, and fostering a positive work environment for employee growth and retention.
• Standard Operating Procedure (SOP) Development: Developed and implemented comprehensive standard operating procedures (SOPs) for store operations, enhancing efficiency, consistency, and compliance across multiple locations.
• Staff Training and Development: Training the store staff with a comprehensive training on various store operations, fostering a skilled and motivated team capable of delivering exceptional service and driving sales growth.
• Sales Lead Management: Implemented effective lead management strategies to track, prioritize, and follow up on sales leads, utilizing available resources and proactive communication techniques to nurture leads through the sales pipeline, resulting in increased conversion rates and revenue generation. (Gumstack, App leads, MO engage leads, cart droppers)
• Below-the-Line (BTL) Marketing Execution: Successfully executed Below-the-Line (BTL) marketing campaigns for store locations, including events, promotions, and partnerships, boosting foot traffic, brand visibility, and sales performance
• Facilities Management and Maintenance: Managed store requirements efficiently, ensuring a clean, organized, and well-maintained environment for optimal customer experience and employee productivity

• Key responsibilities:
• Worked to resolve all customer concerns on product quality, payment problems, service issues, advanced product reservations, and questions on discounting policies
• Aligning new launch and seasonal requirements with the supply planning and sales teams to ensure stock is available in-store for sale
• Directing day-to-day operations, store openings/closings, and team-building efforts, driving business success and goal achievement.
• Ensured cleanliness, professional organization, and appearance in all areas: entrance, cashiering, store floor, and restrooms.

• Key responsibilities:
• Managing daily operations at the Optical Store. Managing staff and resources.
• Managing Budget and inventory control Managing store team and ensuring that the sales are driven through team management. Developing a great Sales team in store to give the customers the best in store experience & Service.
• Schedules weekly meetings with Sales Associates & Optometrists to identify problem areas and ways to improve services and address customer issues. Focusing on achieving target and also ensure the teams are aligned to the same goal.
• Developing Marketing Strategies in and around store to ensure the footfalls are improving at stores. Managing Manpower allocation and requirement at store.
• Directing day-to-day operations, store openings/closings, and team-building efforts, driving business success and goal achievement. Ability to maintain an up-to-date understanding of customer requirements to provide the appropriate products to the customer