Mujahid Khan
Scrum Master
Pune,Maharashtra
Summary
Hard-working Program Manager - Scrum Master with strong organizational skills. Achieves company goals through exceptional planning and prioritization.
Certified Scrum Master. ITIL V4 Certified. Scrum Master with good knowledge and 16+ years of overall experience in IT operations and Life Science domain. Skilled facilitator able to drive group consensus and action plans. Agent for change, capable of process re-engineering to meet exacting standards for highly visible, highly complex processes. Proven track record of delivering Business Systems, CRM projects. Solid communication skills, problem-solving, and a strong analytical thought process. Knowledge and Expertise on Saleforce.com implementation
Overview
16
16
years of professional experience
4
4
Certification
Work history
Program Manager
Workday
Pune, Maharashtra
01.2023 - Current
- Facilitate the adoption and execution of Agile and Scrum methodologies across the team.
- Organize and lead Sprint ceremonies - sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Ensure adherence to Agile principles and practices, promoting continuous improvement within the team.
- Develop project plans and timelines. Manage the end-to-end delivery of projects.
- Monitor project progress, identify risks, and implement mitigation strategies.
- Serve as the primary point of contact for stakeholders, providing regular updates on project status and risks.
- Act as a bridge, Foster open communication channels between the development team, product owners, and other stakeholders.
- Coach and mentor team members on Agile methodologies, fostering a culture of collaboration and accountability.
- Identify and address impediments to the team's progress, escalating issues as necessary.
- Proactively identify project risks and develop mitigation plans to minimize impact.
- Identify opportunities for process improvement and efficiency gains, implementing best practices as appropriate.
Scrum Master
Cognizant Technology Solutions
Pune, Maharashtra
04.2018 - 12.2022
- Worked as Scrum Master on Salesforce CRM software development Project
- Mentoring and coaching the teams on Agile methodology and Scrum values & process
- Ensuring adherence to the same
- Documenting and owning Scrum Artifacts
- Facilitate Scrum meetings i.e Sprint planning, Daily stand up, Sprint review and Sprint retrospective
- Maintain User stories in Jira and manage Product backlog along with Product owner
- Analyzing, Documenting, and owning Acceptance criteria
- Explaining the requirements to the Development team and coordinating with the them throughout software development lifecycle to ensure requirements are developed and delivered to specification as expected by the customers
- Identifying & Removing impediment and Protecting the team from external disturbances to avoid any impact on team’s productivity and effectiveness
- Proficient in performing various analysis RCA, Gap Analysis, Impact Analysis
- Velocity, Burn down, Burn up chart) Experience in Creating Business documents
- Documents include business requirements, functional specifications, use case, process flows, test plans and user acceptance plans
- Presenting the Demo of software developed to the Business stakeholders
- Problem solving and Conflict resolution
- Prepare Daily, Weekly and Monthly Reports for management review, help and mentor the team in achieving goals
- Experience is Team Management; Managing Performance, Shrinkage, Attrition, appraisal discussions and one to one session
- Analyzing trends and highlighting any risk in meeting the SLA’s
- Managing and Leading a Team of Salesforce Developers
- Knowledge and Expertise on Saleforce.com implementation, Apex, API and LWC
- Experience and knowledge on data repositories/concepts, including Excel and SQL
- Experience in Salesforce.com Configuration like Roles, Profiles, Workflow Rules, Validation Rules, Approval Process, Page Layouts, Record Types, Lightning Components, Process Builder, Experience with third-party tools (SFDC Data Loader etc.) reports and Dashboards, Monitoring, Forecasting, Case Management, SLA’s and Entitlements, Case Escalation.
Unit Manager
Mphasis an HP Company
Pune, Maharashtra
07.2010 - 04.2018
- Managing and supporting Technical and Application issues
- Interacting with customers, product development & management teams to provide end-to-end solutions
- Escalations and aged cases monitoring, identifying the customers’ pain or concern areas, and driving them towards speedy resolution
- Experience in managing deliverables and coordinating a globally distributed team
- Ensuring the SLA’s for the process are achieved
- Troubleshooting and resolving technical issues like general desktop troubleshooting, VPN, Wireless, Installation of the application, Blackberry Activations and basic troubleshooting, Local and Network Printer troubleshooting/installation
- Drive speedy resolution on P1 & P2 cases
- Managing Client Complaints and Escalations
Customer Care Executive
Wipro Ltd
Pune, Maharashtra
01.2008 - 05.2010
- Providing flights related information to customers as per their convenience
- Filing customer complaints regarding their dissatisfaction
- Guiding customers to book tickets online
- Processing requests send by Agencies.
Education
M.B.A -
Pune University, IPS, Chinchwad, Pune
B.COM - undefined
Pune University, D.Y.Patil college, Pimpri
H.S.C - undefined
Maharashtra board, D.Y.Patil college, Pimpri
S.S.C - undefined
Maharashtra board, H.A. High school, Pimpri
Skills
- Scrum
- Agile
- Salesforce
- Business Analysis
- Requirement gathering
- People Management
- Applications: Salesforce, JIRA, Confluence, Workbench, SQL, MS Office, Outlook
- Ticketing Tool: Service Now, ITSM, BMC Remedy
Certification
- Certified Professional Scrum Master – PSM I
- ITIL foundation V3 Certified.
- Salesforce Certified Administrator (ADM 201)
- Six Sigma and Lean Trained.
Accomplishments
- Collaborator Award for FY24 Q3.
- Top performer of the year award Mphasis & Cognizant.
- Best Manager of the year Award 2016
- Summit Award for successfully completing Lean Six Sigma Green Belt Project
Languages
English
Urdu
Hindi
Marathi
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Program Manager
Workday
01.2023 - Current
Scrum Master
Cognizant Technology Solutions
04.2018 - 12.2022
Unit Manager
Mphasis an HP Company
07.2010 - 04.2018
Customer Care Executive
Wipro Ltd
01.2008 - 05.2010
M.B.A -
Pune University, IPS, Chinchwad, Pune
B.COM - undefined
Pune University, D.Y.Patil college, Pimpri
H.S.C - undefined
Maharashtra board, D.Y.Patil college, Pimpri
S.S.C - undefined
Maharashtra board, H.A. High school, Pimpri
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