Mujahid Shaikh

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  Project Strategy & Planning:
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  Collaborate with stakeholders to define project objectives, scope, and deliverables.
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  Develop detailed project plans, including timelines, milestones, and resource allocation.
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  Set clear expectations with resources and stakeholders, providing guidance and support throughout the project lifecycle.
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  Lead procurement of resources and manage business operations, financial oversight, and resource management to achieve smooth flow and project operations.
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  Execution, Monitoring & Control:
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  Ensure successful project execution by monitoring progress, resolving issues, managing risks, and coordinating activities across different functional areas.
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  Monitor projects by adhering to production schedule and budget, managing the production team, identifying problems, and providing targeted solutions.
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  Monitor project scope and proactively manage changes or deviations.
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  Assess the impact of changes on timeline, budget, and resources, and work with stakeholders to adjust plans accordingly.
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  Maintain project documentation, including project plans, status reports, and meeting minutes.
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  Technical Domain Expertise:
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  Apply HL7 knowledge for Laboratory, Radiology, and MDM interface development within the healthcare domain.

Indusind Bank, Mumbai | October 2011–October 2013

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  Managed customer relations through effective communication and helpful interactions.
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  Provided high-quality customer service by greeting customers, offering assistance, and focusing on customer satisfaction.
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  Identified customer needs and wants to enhance customer experiences and boost sales.
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  Responded to a large volume of customer calls and emails to answer questions about products and services.
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  Solved problems with products and services by providing customers with technical support.
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  Trained and supported new associates to help provide high-quality customer service.

• Greeted customers and offered assistance for increased customer satisfaction.
• Managed customer relations through communication and helpful interactions.
• Identified customer needs and wants to enhance customer experiences and boost sales.
• Provided product price information to customers.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer calls and emails to answer questions about products and services.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided training and support to new associates to help provide high-quality customer service.
• Solved problems with products and services by providing customers with technical support.