MUJEEB P
ECommerce Manager
Malappuram
Summary
Focused eCommerce Manager with 9 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Rich experience in managerial activities entailing rendering technical leadership & guidance to the team members, planning, scheduling tasks, holding discussions with different functions and management for analysis. Leader & Organizational Change Agent: Delivered business results focused on improving business processes to improve reliability, increase simplicity, and enable scalable growth. Dynamic, disciplined & focused with honesty and integrity; possess excellent planning, leadership & relationship management skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Senior Development & ECommerce Manager
Al Aqsa Company
Al Khobar
2020.01 - 2022.03
- Designed and implemented scalable applications for data extraction and analysis.
- Translated technical concepts and information into terms parties could easily comprehend.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Tested and deployed scalable and highly available software products.
- Assessing project requirements.
- Agreeing and negotiating project budgets, timescales and specifications with clients and managers.
- Developing and implementing test procedures.
- Interpreting and analyzing results and sales data.
- Providing technical advice to the Enterprise Resource Planning and answering queries from clients.
- Making improvements to the organization in response to customer
feedback. - Investigating and solving problems.
- Writing reports and documentation.
- Giving presentations and training to the employees in several
departments. - Undertaking relevant new ideas and Implementing.
- Supervising and monitoring the staffs.
Head of Ecommerce
TK Marketing
Calicut
2017.10 - 2019.10
- Maintained relationships with drop ship vendors through online support, order entry and order fulfillment to include eBay and Amazon order preferred processing.
- Direct Warehousing method with Amazon Prime, Flipkart Advantage & PayTM.
- Anticipating the Customer needs, identification of the potential opportunity, device a solution and approach the Mobile consumer.
- Handling E-Commerce Operations for Amazon, Flipkart, PayTM, Snapdeal etc.
- Created product information packages for vendors including product descriptions, images and pricing. Ensured all information copy, product and non-product was updated and accurate.
- Increased quantity of target keywords on Google SERPs by 76% (from 347 to 609).
- Worked with web development teams to create new property vanity sites. Developed content by writing articles and adding pictures to promote sites. Efforts increased direct traffic to hotels and SEO.
- Managed social media accounts and reputation management through responding to Trip Advisor Reviews and Google Plus Reviews.
- Grew business to $2M annual revenue
- Directed the team on the selling techniques.
- Strategic Management - Competition and Business Analysis, deciding the future course of action.
- Managed the planning and logistics of the product and Supply chain.
- Resolve Seller queries and to maintain high seller satisfaction
- Planning and controlling change.
- Managing quality assurance programs.
- Researching new technology and alternative methods of efficiency.
- Setting and reviewing budgets and managing cost.
- Overseeing inventory, distribution of goods and facility layout. Retail Sales Associate with more than 3 years in the retail industry. Areas of expertise include sales, customer relations and inventory management.
- Marketing strategy mix included email, PPC, social, SEO and affiliate.
- Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-term relationships with customers.
Team Leader Manager
Denave India Pvt. Ltd.
Noida
2016.09 - 2017.10
- Increased productivity by 90% and revenue streams by 65% through effective change management practices.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Allocating daily jobs and workloads.
- Training new team members.
- Acting as a resource for other staff members.
- Managing team performance and progress.
- Handling eCommerce Operations.
- Worked with brands to increase contribution through promotions and improving accuracy of content, rates and inventory. Resulted in a 10% brand contribution increase within 3 months.
- Developed the customer service model
- Enforcing all company approved policies and procedures.
- Constantly looking for ways to improve processes.
- Monitoring the performance of junior staff.
- Completing team-related paperwork.
- Implementing new initiatives and making sure all staff understand them.
- Taking action to correct and staff shortcomings.
- Managing and monitoring staff attendance.
- Giving prompt and accurate information on individual staff member performance.
- Attending and participating in team meetings.
- Ensuring a clean, safe and friendly working environment.
- Reporting to senior managers.
- Produced ad hoc reports and documents for senior team members.
- Directed onsite training for business users to maximize productivity.
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
- Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest sales potential.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Communicated with and supported sales, marketing and administrative teams.
Senior Trainer & ISC
Apple inc.
Banglore
2013.06 - 2016.08
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Translated business needs into technical specifications and developed methods to integrate IT products and customize existing technology.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Evaluating stocks and sales and updating the latest products at competitive prices.
- Plan and implement promotional activities while working closely with the class.
- Provided virtual training and online presentations.
- Proactively manage all customer complaints/issues through continuous communication and feedback from the seller
- Dealing with e-commerce operations
- Training and acting as a peer coach for new sales companies.
- Serve as a role model in sales leadership techniques, continuously meeting and exceeding goals.
- Applied technical knowledge to help clients diagnose and solve mobile device problems.
- Follow the latest market trends to contribute to seasonal purchases.
Director of Operations
Nesell LLC
London
Education
BBA - Business Administration And Management
Manipal University
Gangtok, India 2012.03 - 2014.03
MBA - Operations Management
Manipal Univeristy
Gangtok, India 2014.04 - 2016.05
Skills
- Strategic planning and execution
Certification
- Google Analytics Certified Professional
Timeline
Senior Development & ECommerce Manager
Al Aqsa Company
2020.01 - 2022.03
Head of Ecommerce
TK Marketing
2017.10 - 2019.10
- Google Analytics Certified Professional
2017-06
Team Leader Manager
Denave India Pvt. Ltd.
2016.09 - 2017.10
- Apple Product Professional
2016-01
MBA - Operations Management
Manipal Univeristy
2014.04 - 2016.05
Senior Trainer & ISC
Apple inc.
2013.06 - 2016.08
BBA - Business Administration And Management
Manipal University
2012.03 - 2014.03
Director of Operations
Nesell LLC
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