MUKAN MULTANI
NORTH YORK
Summary
Customer-oriented sales professional with 3years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
3
3
years of professional experience
Work History
Store Team Member
Pizza Palce Cafe
Navsari
07.2022 - 03.2024
- Greeted customers and provided excellent customer service.
- Assisted in stocking shelves with merchandise.
- Provided product knowledge to customers and answered inquiries.
- Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
- Assisted customers with carry-out orders from the store.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
Customer Care Representative
Reliance Retail
Navsari
03.2021 - 05.2021
- Answered customer inquiries over the phone and via email.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Science - Mathematics
VNSGU
Surat, India01-2021
Master of Science - Businness Insights And Analytics
Humber College Totonto Campus
Ontario, CanadaSkills
- Store maintenance
- POS System Operation
- Loss prevention strategies
- Cash Handling Accuracy
- Product Demonstration
- Customer Engagement
- Stock replenishment
- Product Knowledge
- Cash Handling
- Payment Processing
- Retail Merchandising
- Store Organization
- Reliability
- Team Leadership
- Customer Service
- Professionalism
- Retail Metrics and Goals
- Effective Communication
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Store Team Member
Pizza Palce Cafe
07.2022 - 03.2024
Customer Care Representative
Reliance Retail
03.2021 - 05.2021
Bachelor of Science - Mathematics
VNSGU
Master of Science - Businness Insights And Analytics
Humber College Totonto Campus
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