MUKARRAM KHAN
Mumbai
Summary
Strategic Corporate Actions and Asset Servicing professional with 16 years' experience in Investment Banking Operations and Custody Services. As Senior Manager, leads global Corporate Actions Accounting and Middle Office Operations Research process. Expertise includes SWIFT Corporate Actions, Income Processing, and Risk Management. Focused on driving process improvements, minimizing operational risk, and enhancing client satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Manager – Investment Manager Services (Corporate Actions & Middle Office Research)
State Street Corporate Services Mumbai Pvt. Ltd.
Mumbai, Maharashtra
11.2021 - Current
- Lead a team of 30 FTEs supporting asset servicing activities.
- Managed Corporate Actions Accounting and Middle Office Operations, ensuring compliance and service delivery for 10 global clients.
- Act as primary escalation point for client issues and operational exceptions.
- Ensure timely processing of short-fuse and complex corporate action events.
- Oversee critical event option mapping and validation against gold-copy notifications.
- Perform quality reviews and operational controls for high-priority clients.
- Drove process optimisation and governance initiatives, enhancing service delivery and operational effectiveness.
- Improved operational controls and client satisfaction through enhanced governance frameworks.
- Conduct risk assessments and support quarterly risk review activities.
- Collaborated with global stakeholders to streamline operations across custody and middle office teams, improving communication and efficiency.
- Prepare Monthly Operations Reviews and Quarterly Service Level Reports.
- Successfully onboarded new clients with seamless transition and stabilization.
- Received Bravo Awards (2024 & 2025) for handling critical short-fuse corporate action events.
Associate Process Manager – Asset Servicing Claims
eClerx Services Ltd.
Mumbai, Maharashtra
02.2018 - 10.2021
- Oversaw Asset Servicing Claims operations for leading US Investment Bank, ensuring compliance and efficiency.
- Directed team of 15 associates in timely processing of dividend and coupon claims, enhancing workflow effectiveness.
- Reduced backlog of outstanding claims by implementing streamlined processes.
- Validated and reconciled cash dividends and fixed-income coupon payments.
- Implemented process automation and operational efficiency initiatives.
- Enhanced productivity through automation and process redesign initiatives.
- Addressed client escalations and monitored service delivery metrics to maintain high satisfaction levels.
- Conducted risk assessments and internal process audits.
- Developed MIS reports, productivity dashboards, and resource utilization metrics.
- Prepared SOPs, process maps, and business documentation.
- Received positive client feedback for enhancing claim recovery processes.
Senior Process Associate – Corporate Actions
Tata Consultancy Services (TCS)
Mumbai, Maharashtra
12.2009 - 02.2018
- Managed mandatory and voluntary corporate action events, ensuring compliance and timely execution.
- Processed global corporate action announcements through SWIFT MT564/MT568 messages.
- Processed entitlement and income payments using MT566 messages.
- Ensured adherence to SLAs and quality standards.
- Led income announcement team, training new hires to enhance team capability and performance.
- Coordinated with custodians, traders, and account management teams to optimise communication and streamline processes.
- Conducted daily cash and stock reconciliations.
- Implemented automation that enabled clients to receive MT564 notifications before ex-date.
- Supported UAT testing, automation projects, and process enhancements.
- Maintained exceptional quality and operational performance standards.
- Achieved Star Performer award for outstanding performance in 2016 and 2017.
- Successfully executed Business Continuity Planning (BCP) testing across locations.
Process Associate – Transfer Agency Operations
State Street Syntel Services Pvt. Ltd.
Mumbai, Maharashtra
05.2007 - 12.2008
- Processed mutual fund transactions, ensuring accuracy in subscriptions, redemptions, transfers, and switches.
- Conducted quality checks and validated trade processing activities to maintain compliance and accuracy.
- Coordinated with trade and income processing teams to resolve issues and streamline operations.
- Supported valuation point cut-off operations and trade lifecycle management.
Education
International MBA - Finance
United Business Institute
Belgium01-2011
Bachelor of Commerce - Accounts
University of Mumbai
01-2006
Skills
- Corporate Actions Processing
- Asset Servicing Operations
- Investment Banking Operations
- Custody & Securities Services
- SWIFT MT564
- SWIFT MT566
- SWIFT MT568
- Mandatory & Voluntary Events
- Corporate Action Accounting
- Income Processing
- Claims Management
- Cash and Stock Reconciliation
- Risk & Controls
- Exception Management
- Client Relationship Management
- Stakeholder Management
- Process Automation
- Operational Excellence
- Team Leadership
- SLA & KPI Management
- UAT Testing
- Business Process Improvement
- Escalation Management
- Regulatory & Operational Risk
- Investment Banking Platforms
- TCS BaNCS
- GCAS
- RKS
- CREST
- IntelliMatch
- Bloomberg
- DTCC
- Telekurs
- IDC
- EDI
- Salesforce
- Productivity Tools
- MS Excel (Advanced)
- MS Word
- PowerPoint
- Microsoft Copilot
- Power BI (Basic)
- Jira
Certification
- Business Analysis Certified Professional (CBAP) – Trained
- Jira Fundamentals Badge
- Generative AI for Beginners
- Microsoft Office & Copilot Proficiency
Accomplishments
- 15+ Years of Investment Banking & Asset Servicing Experience
- Managed Teams up to 30 FTEs
- Led Global Corporate Actions Operations
- Successfully Onboarded Multiple Strategic Clients
- Process Automation & Operational Excellence Initiatives
- Multiple Client Appreciation & Performance Awards
- Strong Experience in Risk, Controls & Governance
Timeline
Senior Manager – Investment Manager Services (Corporate Actions & Middle Office Research)
State Street Corporate Services Mumbai Pvt. Ltd.
11.2021 - Current
Associate Process Manager – Asset Servicing Claims
eClerx Services Ltd.
02.2018 - 10.2021
Senior Process Associate – Corporate Actions
Tata Consultancy Services (TCS)
12.2009 - 02.2018
Process Associate – Transfer Agency Operations
State Street Syntel Services Pvt. Ltd.
05.2007 - 12.2008
International MBA - Finance
United Business Institute
Bachelor of Commerce - Accounts
University of Mumbai