MD MOIN
Hyderabad
Summary
Operations leader specializing in Identity and Access management within HSBC technology. Expertise in people audit process management and quality assurance, with a proven ability to enhance team performance and implement process improvements. Skilled in mentoring staff and managing cross-functional teams, ensuring excellence in information security and risk management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager of Operations
HSBC Technology
Hyderabad
03.2021 - Current
- Ensured seamless transition from SME to manager without project disruption, removing user access cloning for 20+ applications and eliminating shared logins for 10+ applications.
- Led a team of 24 staff, fostering effective performance in a challenging environment while building cross-business relationships.
- Trained SMEs to ensure operational continuity during absence.
- Motivated employees to enhance productivity and engagement in work.
- Accomplished multiple tasks within established timeframes consistently.
- Monitored daily activities and mentored team members to enhance overall performance.
- Resolved disputes promptly, maintaining open communication and ensuring high-quality service delivery to elevate customer satisfaction.
- Collaborated with managers, support teams, and application owners to update business application procedures and maintain SharePoint.
Senior Information Security Analyst
HSBC Technology
Hyderabad
11.2019 - 03.2021
- Championed a culture of continuous improvement by regularly reviewing and updating information security application procedures to reflect current workflows.
- Mitigated cyber threats through timely identification, containment, and resolution of incidents.
- Proactively worked with technology and production managers to identify potential issues and ensure effective remediation in resolving issues during crises and outages, enabling timely updates to users, business partners, and the rest of the teams, etc.
- Onboarded multiple SOX and high-risk applications, automating user access recertification, leavers, transfer processes, and toxic combination reviews using the Giam tool.
- Point of contact for the onshore team on providing evidence and samples for auditing to ensure Sox compliance for internal/external findings (if any).
- Delivered cybersecurity awareness training programs and workshops to educate employees, fostering a proactive security culture across the organization.
- Play an active role in onboarding for new applications, and lead the team in application training and preparation of the required documentation.
- Managed vendor relationships to ensure successful implementation of third-party solutions aligning with company requirements and enhancing operational capabilities.
- As a SME, lead the team with the quality of work expected from management, with the goal of nil errors.
Information Security Analyst
HSBC Electronic Data Processing
Hyderabad
06.2016 - 10.2019
- Managed access provisioning for over 600 trading applications on a daily basis.
- Trained to address user queries and maintain user accounts for business operations.
- Handled escalated requests via email, calls, or chat system during training period.
- Delivered consistent performance in rotational shifts, meeting 1-hour SLA requirements.
- Progressed from managing low-risk to high-risk applications, including Bloomberg, over three years.
- Demonstrated mastery of all applications within portfolio, showcasing commitment and expertise.
Education
Masters of Technology - ES, Electronics
Royal Institute of Technology And Science
Hyderabad, India08-2019
B.Tech - Electronics And Communications Engineering
Royal Institute of Technology & Science
Hyderabad05-2014
Skills
- Operations management
- Process improvement
- Performance monitoring
- Risk Management
- Audit Process Management
- Governance & Management
- Quality assurance
- Information security
- System Integrity & Control
- Operational Metrics
- Cross-functional team management
- Team Development
- Staff management
- Staff management
Certification
- CISM
- CISA
- CRISC
Accomplishments
- Cyber Team of the Year award, HSBC HTI 2025.
- Received 'Pioneer of the Quarter' award in IAM GB&M team in 2022.
- Received 'Circle of Excellence' team award in 2022.
- Received 'Star Performer' award for consistent and excellent performance.
Hobbies and Interests
- Travelling
- Watching mystery novels/movies.
Timeline
Manager of Operations
HSBC Technology
03.2021 - Current
Senior Information Security Analyst
HSBC Technology
11.2019 - 03.2021
Information Security Analyst
HSBC Electronic Data Processing
06.2016 - 10.2019
Masters of Technology - ES, Electronics
Royal Institute of Technology And Science
B.Tech - Electronics And Communications Engineering
Royal Institute of Technology & Science