Summary
Overview
Work History
Education
Skills
Timeline
Generic
MUKESH BABAN GUPTA

MUKESH BABAN GUPTA

Thane

Summary

Dynamic Regional Operations Manager with a proven track record at abcoffee, excelling in operational efficiency and team leadership. Expert in inventory management and financial planning, I have successfully implemented training programs that enhanced staff performance and customer satisfaction, driving significant revenue growth while ensuring compliance with safety standards.

Overview

15
15
years of professional experience

Work History

Regional Operations Manager

abcoffee
Delhi NCR
04.2025 - Current
  • Managed daily operations for multiple coffee locations to ensure smooth execution.
  • Developed training programs to enhance staff product knowledge and performance.
  • Implemented safety protocols to secure a safe working environment.
  • Oversaw inventory management, ensuring timely supply chain processes.
  • Analyzed operational data to identify improvement opportunities.
  • Collaborated with marketing teams to align promotions with regional objectives.
  • Established budgets, monitored expenses, and tracked investments for operational success.

Store Manager

Tata Starbucks Pvt. Ltd.
Mumbai
09.2014 - 07.2024
  • Store Operations Management: Oversee the seamless execution of daily store operations, ensuring excellence in personnel management, customer experience, food safety, and hygiene standards.
  • Sales Growth & Business Development: Strategize and implement initiatives to drive revenue from key focus areas both in-store and through external sales promotions and business marketing efforts.
  • Talent Acquisition & Workforce Supervision: Lead the recruitment, training, and oversight of a dynamic team of 15+ employees, fostering a culture of high performance and professional development.
  • Financial Planning & Profit Optimization: Analyze profit and loss statements, devise budgeted financial plans aligned with sales targets, and manage the fiscal strategy for nine stores across South Mumbai.
  • Regulatory Compliance & Safety Standards: Ensure full adherence to licensing, hygiene, health, and safety regulations, maintaining a secure and compliant business environment.
  • Inventory Control & Supply Chain Management: Monitor stock levels, optimize procurement processes, and guarantee the availability of essential supplies to prevent operational disruptions.
  • Customer Relations & Service Excellence: Address customer concerns with professionalism, implement solutions, and cultivate a positive brand experience that fosters customer loyalty.
  • Team Leadership & Performance Coaching: Motivate, guide, and conduct strategic briefings with store teams to achieve sales objectives and enhance overall team efficiency.
  • Workforce Planning & Scheduling: Utilize advanced labor scheduling tools to optimize workforce allocation, ensuring adequate staffing levels based on performance metrics and business needs.
  • Strategic Collaboration & Market Insights: Work closely with the Area Manager to derive actionable business insights, leveraging data-driven strategies for future growth and sales enhancement.
  • Coffee Expertise & Brand Advocacy: Drive coffee authority within the store and district by educating the team on coffee variations, enhancing customer engagement, and elevating overall sales potential.
  • Innovative Sales Strategies & Goal Achievement: Identify and implement innovative approaches to sales generation, ensuring the successful attainment of business objectives and revenue targets.

Acceptance Agent

Iron Mountain Pvt. Ltd.
Mumbai
04.2014 - 08.2014
  • Prepaid Form Compliance & Authorization: Act as a designated acceptance agent for prepaid customer onboarding under the Vodafone process in the West Zone, ensuring seamless documentation management.
  • Comprehensive Form Auditing: Conduct meticulous verification of received documents, ensuring adherence to regulatory guidelines and internal compliance standards.
  • Digital Processing & System Integration: Oversee the accurate digitization and system upload of verified forms, ensuring efficiency and data integrity.
  • Approval & System Validation: Execute final system approvals post-verification, authorizing seamless activation while maintaining operational accuracy and compliance.

Asst. Store Manager- Operations

Faaso's Food Services Pvt. Ltd.
Mumbai
03.2012 - 02.2014
  • Ensured seamless execution of daily restaurant operations, aligning efficiency with brand standards.
  • Uphold stringent hygiene and safety protocols following Standard Operating Procedures to maintain compliance.
  • Implemented strategic measures for cost optimization, effectively managing operational expenses and maximizing profitability.
  • Streamlined financial transactions to minimize petty cash expenditures and enhance fund allocation.
  • Oversaw payroll processing for crew members and management staff, ensuring timely salary disbursement.
  • Managed staff schedules for crew and managers, optimizing workforce productivity and efficiency.
  • Maintained comprehensive financial records and presented detailed reports for strategic decision-making.
  • Conducted structured training programs for new hires and management trainees to improve service quality.

Customer Services Executive (Operation)

Idea (Aditya Birla Group)
05.2011 - 01.2012
  • Billing & Financial Resolution: Manage and address all customer billing concerns with accuracy and efficiency, ensuring transparency in financial transactions.
  • Network & Service Optimization: Oversee and troubleshoot network-related issues and service disruptions, ensuring seamless connectivity and operational efficiency.
  • Customer Query Management: Handle customer concerns with professionalism, providing timely and effective solutions to enhance overall satisfaction.
  • Issue Resolution & Follow-Up: Investigate, resolve, and promptly communicate resolutions to customers, ensuring a seamless and positive service experience.

Crew Member (Operation)

Costa Coffee
07.2010 - 01.2011
  • Customer Requirement Fulfillment: Anticipate and cater to customer needs, ensuring personalized service and a seamless dining experience.
  • Order Procurement & Service Excellence: Efficiently process customer orders and ensure timely, accurate service to enhance satisfaction and retention.
  • Hygiene & Sanitation Compliance: Uphold strict hygiene and cleanliness standards throughout the restaurant, maintaining a safe and inviting environment.
  • Exceptional Guest Experience: Deliver outstanding service by creating a warm, welcoming atmosphere and exceeding customer expectations.

Education

FYBcom - Commerce

Siddharth College of Arts,Science & Commerce
Mumbai India
04-2012

Skills

  • Inventory management
  • Training program development
  • Financial planning
  • Operational efficiency
  • Safety compliance
  • Customer relationship management
  • Data analysis
  • Team leadership
  • Effective communication
  • Problem solving
  • Talent acquisition
  • Forecasting
  • Workforce planning
  • Operations management
  • Teamwork and collaboration

Timeline

Regional Operations Manager

abcoffee
04.2025 - Current

Store Manager

Tata Starbucks Pvt. Ltd.
09.2014 - 07.2024

Acceptance Agent

Iron Mountain Pvt. Ltd.
04.2014 - 08.2014

Asst. Store Manager- Operations

Faaso's Food Services Pvt. Ltd.
03.2012 - 02.2014

Customer Services Executive (Operation)

Idea (Aditya Birla Group)
05.2011 - 01.2012

Crew Member (Operation)

Costa Coffee
07.2010 - 01.2011

FYBcom - Commerce

Siddharth College of Arts,Science & Commerce

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MUKESH BABAN GUPTA