Mukesh Babu Y
Chennai
Summary
Resourceful manager with 10 years of experience in organizing business operations and resource planning to achieve seamless flow and project operations. Highly skilled at planning, directing, and maintaining continuous operations in various departments. Extensive experience in directing manufacturing employees and ensuring efficiency in accordance with quality standards. Applies a creative and analytical approach to operations for continuous process improvement. Exceptional at identifying or anticipating problems and providing effective solutions. Excels through mentoring, training, and empowering teams to achieve outstanding performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Manager
Illumine-i
07.2023 - Current
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated cross-functional teams and resolved conflicts, maintaining positive work environment throughout the project lifecycle.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Negotiated and managed third-party contracts related to project deliverables.
Operational Manager - Symantec
Concentrix Technologies
11.2022 - 06.2023
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
- Led a team of 126 employees in day-to-day operations, including scheduling, shrinkage, Attrition,employee management, and quality control.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Streamlined operations for improved customer satisfaction and retention rates.
- Developed and implemented standard operating procedures (SOPs) to streamline processes and improve workflow.
- Enhanced client satisfaction by effectively addressing concerns and resolving issues in a timely manner.
- Achieved revenue targets consistently by identifying upselling opportunities and securing long-term contracts with key accounts.
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Developed strong relationships with clients through regular communication and personalized service for increased loyalty.
Associate Manager - AT&T
Sutherland
02.2015 - 11.2022
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Enhanced team productivity by implementing efficient project management strategies.
- Oversaw training and onboarding process for all newly hired employees within Business unit.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Analyzed data to identify areas for improvement, resulting in higher levels of customer satisfaction.
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Gojan School of Business And Technology
05.2012
Skills
- Project Planning
- Resource Allocation
- Risk Management
- Agile Methodology
- Root Cause Analysis
- Lean Six Sigma Principles
- Process Improvement
- Operations Management
- Project Management
Certification
- Lean six sigma black belt
- Microsoft PowerBI
- Strategic Planning
- PMP
Timeline
Delivery Manager
Illumine-i
07.2023 - Current
Operational Manager - Symantec
Concentrix Technologies
11.2022 - 06.2023
Associate Manager - AT&T
Sutherland
02.2015 - 11.2022
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Gojan School of Business And Technology
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