Mukesh Bhatia
Mumbai
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
24
24
years of professional experience
Work History
Branch Manager
HDFC BANK LTD
Mumbai
09.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Relationship Banking Head
HDFC Bank Ltd
Mumbai
06.2016 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
Relationship Manager- Preferred Banking
HDFC Bank Ltd
Mumbai
04.2008 - 05.2011
- Handling preferred account base of the branch.
- Responsible for Value addition in the account base by cross selling third party products and other bank products.
- Responsible for getting new to bank relationships.
- Cross sell of Liabilities, Assets ( Retail and Business Assets) and Third Party Products ( Mutual Funds, Life Insurance and General Insurance).
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Personal Banker
HDFC Bank Ltd
03.2006 - 03.2008
- Handling Portfolio of customers as well as regular banking customer
- Core activity is to maintain good relationship and sell income-generating products to each and every portfolio customer.
Relationship Manager
Indiabulls Securities Ltd
06.2005 - 02.2006
- Handling and advising clients in direct equity investments
- Maintaining relations and getting business out of them
- Servicing existing clients as well as getting new clients for the Company.
Sr. Sales Officer
Kotak Mahindra Bank Ltd
04.2004 - 05.2005
- Selling Liability products such as Savings, Current, and Term Deposits
- Cross-selling of investment products
- Playing a key role in achieving team targets.
Administration Manager
Ekta Industries
10.2002 - 01.2004
- Handling all day-to-day transactions and coordinating with their other branches.
Sr Sales Executive
HDFC Bank
04.2001 - 09.2002
- Selling Liability products such as Savings, Current and Term Deposits
- Managing the team in absence of the Team Manager.
Business development executive
Capital Services (DSA of HDFC Bank)
08.2000 - 03.2001
- Responsible to sell all the liability products.
Education
Bachelor of commerce -
Mumbai University
06.2000
HSC -
Tolani College of Commerce
06.1997
SSC -
SCDB High School
06.1995
Skills
- Dedicated individual, achieving a reputation for consistently going beyond what is required
- Strong interpersonal skills, confident, and interactive personality
- Customer Relationships
Languages
English
Hindi
Marathi
Gujarati
Personal Information
- Father's Name: Jagdishlal Bhatia
- Date of Birth: 04/24/80
- Marital Status: Married
Father Profession
Retired
References
To be furnished on request.
Hobbies and Interests
- Dance
- Music
- Swimming
- Meeting People
Timeline
Branch Manager
HDFC BANK LTD
09.2022 - Current
Relationship Banking Head
HDFC Bank Ltd
06.2016 - 09.2022
Relationship Manager- Preferred Banking
HDFC Bank Ltd
04.2008 - 05.2011
Personal Banker
HDFC Bank Ltd
03.2006 - 03.2008
Relationship Manager
Indiabulls Securities Ltd
06.2005 - 02.2006
Sr. Sales Officer
Kotak Mahindra Bank Ltd
04.2004 - 05.2005
Administration Manager
Ekta Industries
10.2002 - 01.2004
Sr Sales Executive
HDFC Bank
04.2001 - 09.2002
Business development executive
Capital Services (DSA of HDFC Bank)
08.2000 - 03.2001
Bachelor of commerce -
Mumbai University
HSC -
Tolani College of Commerce
SSC -
SCDB High School