Mukesh Chhabria
Ulhasnagar
Summary
Dynamic IT professional with extensive experience at Teleperformance, adept in system hardware, software applications, and network troubleshooting. Excelled in enhancing system performance and resolving technical escalations, showcasing proficiency in Windows OS (XP through 11) and Office 365. Renowned for exceptional problem-solving abilities and effective team coordination, significantly improving operational efficiency.
Overview
23
23
years of professional experience
Work History
Desktop Support L2
Teleperformance
Malad
05.2024 - 11.2024
- Plan, implement, install, operate, and maintain systems hardware, software applications
- Installation & troubleshooting of windows OS related problem
- Ticket reviewing and following up with respective engineers on regular basis
- Managing the Technical escalations
- Troubleshooting network related problem
Desktop & Network Engineer
Comnet Solutions Pvt Ltd.
04.2013 - 05.2024
- Company Overview: (Client WNS)
- Managing Desktop related Calls
- Remote Support to users to solve issue
- VIP calls
- Attending P1 / P2 Calls
- Managing Team Roster
- Co-ordinate with Application Owner Like (AD Team, AV Team, Outlook Team & Network Team etc.) if any major issue
- Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports
- If necessary, liaise with third-party support and PC equipment vendors
- Perform related duties consistent with the scope and intent of the position
- Responsible for Update all latest Patch Services (PC and Windows Application)
- Troubleshooting LAN issues, providing network solutions
- Knowledge on office365 apps (2010,2013 and 2016)
- Troubleshooting of problems on Operating System and application Software’s
- Binding IP lease with DHCP server, configuration of system in AD, troubleshooting, installation, configuration of network printers installed on a print server
- Coordinating and call logging with vendors for desktops and printers
- Managing and troubleshooting business series Network Printers
- Asset management & Vendor Management
- Handling technical escalations
- Basic knowledge of Avaya IP Phones
- (Client WNS)
Desktop & Network Engineer
Future Focus Pvt Ltd.
08.2011 - 12.2012
- Company Overview: (Client SYNTEL)
- (Client SYNTEL)
Desktop & Network Engineer
Computer Point
09.2009 - 07.2011
Customer service Representative
Reliance Info streams Pvt. Ltd.
03.2008 - 09.2009
Sales Executive
Manohar Industries Pvt Ltd.
01.2002 - 02.2008
Education
B.COM -
Mumbai University
03.2024
H.S.C - Commerce
Mumbai Divisional Board
10.2000
S.S.C -
Mumbai Divisional Board
03.1997
A+,N+,CCNA,MCSA -
CMS
09.2009
Basic Course -
Silica Computer Centre
12.2007
Skills
- WINDOWS XP
- WIN 7
- WIN 8
- WIN 10
- WIN 11
- OFFICE 2016
- O365
- Proficiency in internet handling
- Proxy setup
Mobilenumbers
- 9765537440
- 9834942570
Personal Information
- Date of Birth: 10/05/80
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
- Marathi
- Sindhi
Awards
Certificate for Appreciation received from Client
Extracurricular Activities
Successfully Completed Certification of Microsoft XP 70-270. (960/1000)
Strenth
- Lead Taker
- Intelligent Hardworking – Smart Working
- Team Player
- Quick Learner
- Handling escalations and Top Management Calls.
Mukesh Chhabria
Timeline
Desktop Support L2
Teleperformance
05.2024 - 11.2024
Desktop & Network Engineer
Comnet Solutions Pvt Ltd.
04.2013 - 05.2024
Desktop & Network Engineer
Future Focus Pvt Ltd.
08.2011 - 12.2012
Desktop & Network Engineer
Computer Point
09.2009 - 07.2011
Customer service Representative
Reliance Info streams Pvt. Ltd.
03.2008 - 09.2009
Sales Executive
Manohar Industries Pvt Ltd.
01.2002 - 02.2008
B.COM -
Mumbai University
H.S.C - Commerce
Mumbai Divisional Board
S.S.C -
Mumbai Divisional Board
A+,N+,CCNA,MCSA -
CMS
Basic Course -
Silica Computer Centre
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