Mukesh D
Support Engineer
Chennai,TN
Summary
To secure a challenging assignment in Operations & Client Servicing, preferably in Administration processes.
A qualified professional with extensive experience in handling Operations and Vendor Management. Possesses strong interpersonal communication and analytical skills with a focus on client service management.
Overview
12
12
years of professional experience
2009
2009
years of post-secondary education
2
2
Languages
Work History
Data Analyst
Ford Smart Mobility
12.2023 - 10.2024
- Proficiently worked with Excel to create pivot tables, producing monthly reports and data analysis
- Performed statistical analysis and created comprehensive reports for stakeholders
- Developed and maintained databases using SQL and Excel
- Collaborated with internal technical teams to escalate and resolve complex problems promptly
Support Engineer (Slack & Telion support project)
Smartek21 Pvt Ltd
08.2021 - 12.2023
- Slack Administration and implementation
- Provided prompt and effective L1/L2 support to diagnose, troubleshoot, and resolve technical issues reported by clients via phone, email, and ticketing systems
- Integrated Slack with SSO providers like Azure AD
- Handled Slack user provisioning, settings, channel structure, and application approval channels
- Conducted remote sessions to assist clients with software installations, upgrades, and configurations
- Governance model, Slack enterprise grid, workspaces, external collaboration, and partner management
- Provided daily technical and customer support for social media marketing tools (Sprinklr, LinkedIn, etc.) to Microsoft employees globally
- Experience in accessing servers through CyberArk and Putty
- Knowledge of SQL and PL/SQL for query optimization and database management
- Familiarity with backup, recovery procedures, Rubrik access, and AppD
News Analyst
Impact Research and Measurement
11.2016 - 08.2021
- Responsible for analyzing information in print media based on client requirements
- Monitored, extracted keywords, summarized, scanned, and shared news articles with the OCR software
- Oversaw monitored content, translation, data entry, and uploading of news articles to a secure media portal
Operation Executive
LesConcierges Solution Pvt. LTD
09.2014 - 10.2016
- Ensured end-to-end processing within specified TAT
- Maintained MIS for the company and processed as needed
- Met clients to explain charges for different jobs
- Provided professional customer service to achieve high customer satisfaction and retention
- Supported senior-level managers and supervised other support staff to meet specified TAT
- Managed vendors for overall job processes according to job nature requirements
- Handled queries from branches regarding status, daily receiving, etc
- Provided complete transaction details and kept track of job processes
Operation Executive
Banalp Lodging Solution Pvt. Ltd
04.2013 - 09.2014
- Responded to client emails and provided the best hotel options and rates within a limited time span
- Coordinated with hotels and service apartments to fix yearly contracts at discounted rates
- Managed computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions
Education
B.Sc. - Computer Science
Sindhi Arts & Science College
Hr.Sec - undefined
Govt. Hr. Sec. School
SSLC - undefined
Penquin Matriculation School
Avadi, ChennaiSkills
Data analysis
SQL
Excel functions
LinkedIn Administrator
Slack Administrator
Additional Information
Represented University level in Badminton and Chess at college level.
Academics And Credentials
- B.Sc. (Computer Science), Sindhi Arts & Science College, Chennai, Madras University, Chennai, 2009
- Hr.Sec, Govt. Hr. Sec. School, Avadi-Chennai, 60%
- SSLC, Penquin Matriculation School, Avadi Chennai, 60%
Place
Chennai, Tamil Nadu
Father's Name
Durai.S
Personal Information
Date of Birth: 01/25/89
Proficiency Forte
Conceptually strong with an innovative, detail-oriented, and analytical approach to work.
Timeline
Data Analyst
Ford Smart Mobility
12.2023 - 10.2024
Support Engineer (Slack & Telion support project)
Smartek21 Pvt Ltd
08.2021 - 12.2023
News Analyst
Impact Research and Measurement
11.2016 - 08.2021
Operation Executive
LesConcierges Solution Pvt. LTD
09.2014 - 10.2016
Operation Executive
Banalp Lodging Solution Pvt. Ltd
04.2013 - 09.2014
Hr.Sec - undefined
Govt. Hr. Sec. School
SSLC - undefined
Penquin Matriculation School
B.Sc. - Computer Science
Sindhi Arts & Science College