Mukesh Dhoka
Warranty Administration And Management
Shrigonda
Summary
Seeking assignments in Quality Assurance & Quality Control, BOM, change management or Manufacturing engineering and warranty management with an organization of repute.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Warranty and Amc claim manager
Desai Services , Ranjangaon
07.2025 - Current
- Manage Warranty, Amc claim & spare parts to replace under warranty & take major warranty decision as per OEM guidelines.
- Overall supervision of both the replacement of failed part/aggregates replaced under warranty.
- Timely submission of warranty claim.
- All warranty paper work to ensure proper documentation.
- Verified criteria required for warranty policies.
- Follow up of pre-approval request from HO, CSM.
- Track warranty parts by proper daily tagging & Identification.
- Arranges for part to be shipped to the factory by priority.
- Information about all factory Recall & Tek-alerts, and Technical bulletin.
- Perform other duties as a supervisor, technical assistance, customer handling with proper explain Warranty polices.
- Reporting, warranty claim HO details, Product failure report warranty credit & debit report, recall Report, New product major failure report to WM/GM/CSM & through mail.
- Spare part inventory management, well known about all warranty procedure from start to end process.
- Customer relationship management, audit execution specialist.
Warranty manager and AWM
Shubhyan auto Pvt ltd, Ahmednagar
01.2023 - 06.2025
- Manage warranty claim & spare parts to replace under warranty & take major warranty decision as Per OEM guidelines.
- Overall supervision of both the replacement of failed part/aggregates replaced under warranty.
- Timely submission of warranty claim.
- All warranty paper work to ensure proper documentation.
- Verified criteria required for warranty policies.
- Follow up of pre-approval request from HO, CSM.
- Track warranty parts by proper daily tagging & Identification.
- Arranges for part to be shipped to the factory by priority updation.
- Information about all factory Recall & Tek-alerts, and Technical bulletin.
- Perform other duties as a supervisor, technical assistance, customer handling with proper explain Warranty polices.
- Reporting, warranty claim HO details, Product failure report warranty credit & debit report, recall Report, New product major failure report to WM/GM/CSM & through mail.
- Sending report to about CFR- chassis failure report, TFR- Tyre failure report, CRFR- Common rail Failure report, SCR- service complaint report, BCR- body complaint report.
Quality supervisor
Emm Ess aircon Pvt Ltd
09.2020 - 12.2022
- Checking of all parts which are going to customer end.
- Responsible for leak testing process as our aim is to zero leakage for customer end.
- Work as a LQC, final as well as OQC inspector.
- Well known about all machines in our company like cnc bending, drilling, Spinning and forming of copper tubes.
- FPA formation of new development parts.
- Continuous improvement in parts which are found on customer end plus inhouse parts.
- Problem solver in machine as well as final process.
Manufacturing engineer
Ge India Pvt. Ltd
01.2018 - 01.2020
- Works as Manufacturing engineer (Aviation) for Tubes & ducts parts of engine
- Works as Project co-leader for engine program of GE-93 & ATP engine (new development)
- Quality documentation of FAI parts for approval of engine quality head
- PR of many processes for rework procedure of non- conformance parts
- Process improver for process like Welding, bending & forming
- Final inspection of first part which is manufactured in plant
- Router procedure forming of products manufactured.
- BOM and change management professional.
- Ensuring the quality checks for improvement and other suggestion schemes.
- Conducting 5S , process audits
- Handling instruments like Vernier caliper, micrometer, pin gauges
- GD&T terms , EHS policies , kaizen , ETC
- Man Power Management:
- Monitoring, on job training (OJT) & motivating the manpower for accomplishing the desired Objective.
- Providing direction, motivation & training to team for ensuring optimum performance .
- Feel-Free session, Multi skilling & Work Allocation of Manpower.
Education
MBA - SCM
DY Patil University
PuneSSC -
RVM HIGHSCHOOL
Shrigonda, India03-2015
B. E - Mechanical Engineering
Siddhant College of Engineering
Sudumbare, Chakan07.2021
High School Diploma -
Government Polytechnic, Ahmednagar
Ahmednagar, India 04.2001 -
Skills
Proficient with MS Office, MS Excel, MS-Word, PowerPoint
Timeline
Warranty and Amc claim manager
Desai Services , Ranjangaon
07.2025 - Current
Warranty manager and AWM
Shubhyan auto Pvt ltd, Ahmednagar
01.2023 - 06.2025
Quality supervisor
Emm Ess aircon Pvt Ltd
09.2020 - 12.2022
Manufacturing engineer
Ge India Pvt. Ltd
01.2018 - 01.2020
High School Diploma -
Government Polytechnic, Ahmednagar
04.2001 -
MBA - SCM
DY Patil University
SSC -
RVM HIGHSCHOOL
B. E - Mechanical Engineering
Siddhant College of Engineering
Languages
English
Hindi
Marathi
DECLARATION
I hereby declare that the information given above is true to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars Date: - ............. Place: - ............. Mr. Mukesh Dhoka
SYNOPSIS
- After diploma joined GE Aviation as a manufacturing engineering trainee for 2 years
- Then worked in EMM ESS Aircon Pvt ltd as a quality supervisor from sept 20 to Dec 2022
- Then move to Shubhyan auto Pvt ltd , Tata motors from Jan 2023 to June 2025
- Currently working in Desai Services, Tata motors from June 2025 as a Warranty and AMC claim manager
TRAININGS
- Training on GD&T , Six-sigma , EHS policy
- Training on 3R, 5S, FAI process from start to FG part (In-Company) etc.
- BOM and change management.
- Warranty and AMC claim procedure and documentation (Tata motors plant training )
- CRMDMS and Nextgen application.
- Diagnostic for electric failures.
DECLARATION
I hereby declare that the information given above is true to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars Date: - ............. Place: - ............. Mr. Mukesh Dhoka
SYNOPSIS
- After diploma joined GE Aviation as a manufacturing engineering trainee for 2 years
- Then worked in EMM ESS Aircon Pvt ltd as a quality supervisor from sept 20 to Dec 2022
- Then move to Shubhyan auto Pvt ltd , Tata motors from Jan 2023 to June 2025
- Currently working in Desai Services, Tata motors from June 2025 as a Warranty and AMC claim manager